Women’s Housing Company

Empowering women to improve their lives through the provision of housing that is affordable.

• Leading Not for Profit Tier 1 specialist housing provider
• Part of a purpose driven organisation
• Friendly and collaborative team with great culture
• Access to mental health support through our EAP service.
• Not for profit salary packaging.
• Excellent Sydney location
• Support for flexible work arrangements.

• Hybrid working arrangements 
• Monthly massages

What we do

The Women’s Housing Company (WHC) Limited is a registered charity and Tier 1 Community Housing Provider managing over 1200 properties providing housing, accommodation and support services for women and children across Sydney, the Hunter and Coffs Harbour.

At WHC we provide housing and homelessness services to single women and women with children in NSW.

Last year, we housed almost 1,700 women and children, as well as supported over 300 homeless women. We have a particular focus on addressing the housing needs of older women, women with children, and women who have experienced domestic and family violence.

Reports to: Tenancy Team Leader

Contract: Permanent

Hours of work: 35 hours

Location: Sydney

Award Level: 5 (Social, Community, Home Care and Disability Services Award 2010)

Our Values

Collaboration. Integrity. Courage. Respect. Focus.

About the role

The Tenancy Manger Specialist is responsible for providing exceptional customer service in relation to tenancy management for an allocated portfolio of properties including Housing First and complex tenancies in accordance with relevant legislative and contractual requirements and within the guidelines of the Women’s Housing Company (WHC) policies and procedures.

Key Accountabilities

• Provide consistent high-quality tenancy management services and support the provision of quality homes in the portfolio.
• Provide intensive tenancy management services to enable tenants with complex needs to sustain their tenancies
• Maintain high levels of customer satisfaction by ensuring the timely response to tenant enquiries, complaints and grievances and encourage participation in tenant feedback and survey opportunities.
• Ensure the portfolio meets its financial goals and KPI targets through the effective management of rent reviews, rent assessments, rent and non-rent arrears and former tenant debt and supporting the void and vacancy programs.
• Support the business to enhance community development and tenant engagement programs by promoting and supporting the implementation of relevant programs throughout the portfolio.
• Support the Tenancy Services team to meet its compliance and legislative obligations by ensuring the timely and accurate recording of tenant information in the IT system(s) and maintaining strict adherence to operational and workplace policies and procedures

Qualifications, Experience, Knowledge

• Social Work Degree and/or Certificate IV in Social Housing, or equivalent.
• Experience in working with vulnerable people experiencing homelessness, rough sleepers, people experiencing domestic and family violence and mental health issues
• At least 5 years’ experience in tenancy management and/or case management with Housing First or Complex tenancies
• Thorough knowledge of the Residential Tenancies Act and social housing policy and framework
• Intermediate skills in all Microsoft Office 2010 applications
• Understanding of social support service system
• Good written and verbal communication skills including interpersonal skills and the ability to negotiate
• Willingness to undergo / possess a Working with Children Check and National Police Check
• Driver’s license

How to apply:

If this role and life at the WHC sounds like the perfect fit, we would love to hear from you!

If you require any reasonable adjustments during any part of the recruitment process, please let us know.

Ready to apply?

Click Apply Now to submit your application.

Applications will be considered as they are received, there is no closing date. Please submit your application as soon as possible.

For a copy of the full position description or if you have any questions about the position, please contact: [email protected] using the subject line: Tenancy Manager Specialist enquiry via EthicalJobs.

*Please note that the Women’s Housing Company Limited has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.

*It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check and be fully vaccinated against COVID-19.