About us

Wildcare Tasmania (Wildcare) is a not for profit charity that provides opportunities for people to come together to care for nature, wildlife and cultural heritage in Tasmania. We also raise money for nature and wildlife causes, through donations and bequests.

Wildcare is made up of over 2000 members, 60 volunteering groups, people who donate from all around the world and a small team of staff. We work in partnership with Government agencies, local Government and private landowners who have responsibility for managing our environment and we collaborate with other community organisations to maximise the impact of our efforts and the range of services we offer our members.

Summary of role

The Member Services Manager aims to:

• support Wildcare group leaders and volunteers to deliver on ground conservation related outcomes, through education, practical tools and advice; and,
• build and sustain a community of members and partners who enjoy collaborating with us and see the value of their contribution.

The Member Services Manager will, working collaboratively with the CEO and Office team:

• coordinate and deliver services that build the capacity of groups and leaders to be high performing, innovative, resilient, safe and sustainable;
• develop pathways and provide support to grow active membership of Wildcare;
• prepare and share stories, communications and materials;
• facilitate the exchange of knowledge and support between Wildcare groups, to develop a learning community and strengthen outcomes;
• ensure Wildcare groups have the tools they need to deliver good conservation outcomes, in partnership with land managers and that leaders and volunteers understand their roles and responsibilities;
• understand and demonstrate the positive impact of Wildcare Tasmania through the identification and consolidation of relevant and accessible data.

Qualifications & Experience (Selection Criteria)

Essential Experience:

• High level verbal and written communication skills, including demonstrated experience in communicating with a range of different mediums and to targeted audiences. This includes using website and social media platforms.
• Ability to use current and emerging technology to provide contemporary and engaging member services.
• Strong record keeping and the development of systems and procedures to ensure consistent service provision and reporting.
• Exceptional interpersonal skills with the ability to work with and relate to a variety of people in different contexts, including within a corporate environment and with volunteers working in the natural environment.
• Experience in successful stakeholder engagement strategies.
• Strong problem-solving abilities.

Highly Desirable:

• Understanding of the financial requirements for a not-for-profit organisation.
• An understanding and appreciation of Wildcare’s mission, culture and values.

Terms of Employment

The Member Services Manager is appointed on a permanent basis. The role is subject to an initial six-month probationary period.

The performance of the Member Services Manager will be reviewed against agreed performance indicators.

The ongoing need for the Member Services Manager is reliant on continued funding for Wildcare activities being obtained through revenue from partners and donors.

The Member Services Manager reports to the CEO.

This position is based in Tasmania and may require travel to various locations, including stakeholder offices and volunteer group site visits.

Days/Hours of Work

22.5 hours per week. Flexible work arrangements including working from home apply subject to agreement with the Wildcare CEO.

Remuneration $39.72 per hour. Superannuation contribution will be paid additional to salary as required by legislation.