• Wesley Quality, Risk, and Audit
• Quality management specialist
• Permanent full-time position
• Based in the Sydney CBD.

About Wesley Mission

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homelessness services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters.”

About the role

Wesley Mission is seeking applications for the position of Quality Assurance Officer within the Quality, Risk & Audit team.

Reporting directly to the Quality & Risk Manager, this role will provide oversight of the quality management framework within the organisation.

The successful candidate will have a passion and commitment to providing analysis and co-ordination whilst demonstrating a commitment to Wesley Mission’s vision, mission and values.

The primary objectives of this position will include:

• Provide support and education to staff on the quality management framework including systems and processes
• Lead, contribute to and implement quality management initiatives across the organisation
• Analyse data from client and staff feedback, incident reporting and complaints management
• Collate and report quality performance information to management and the Board.

Essential criteria

• Qualifications in quality management or similar/ equivalent discipline
• Background and track record in quality assurance
• Experience in achieving and maintaining ISO 9001 – Quality Certification
• Outstanding interpersonal, influencing and analytical skills with demonstrated ability to communicate clearly, simply and logically
• Proven experience in managing internal and external stakeholders to achieve set objectives
• Strong written and verbal skills, public speaking and presentation capabilities
• Strong consulting, training and facilitation skills
• Well-developed skills in identifying and improving systems and processes
• Advanced Microsoft Office skills.

Desirable criteria

• Experience in managing quality within clinical settings (e.g. home care)
• An appreciation of the challenges involved in managing a diverse workforce in dealing within a not-for-profit environment
• Not for profit or cause related experience.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and worker code of conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Aboriginal and Torres Strait Islander people are encouraged to apply.

For further information please contact:

Heather Joyce

Email: [email protected] using the subject line: Quality Assurance Officer enquiry via EthicalJobs.