• Access salary packaging to increase take-home pay
• Full-time, Maximum Term role (2 year contract)
• Based in Melbourne CBD

Your new role

As the Service Design and Business Analyst, you will provide specialist service design and business analytic functions for Client Management System (CMS) projects. Some of your responsibilities will include:

• Stakeholder management
• Process and customer journey mapping
• Review of funder program requirements and legislation
• Data analysis
• Ideal state service design

In this role, you will work closely with subject matter experts across Service Delivery and Support services teams to enable program readiness and collaborate with the Project Team to ensure successful implementation and adoption of planned technology uplift projects.

Benefits of working at Uniting

Our work isn’t easy, but it matters. Work with people who care as much as you.

In addition to your salary + super, you can access the following.

• Access salary packaging to increase take-home pay.
• Enjoy a 10% discount at Uniting Early Learning, or 60% for centre staff!
• Up to 10 weeks paid parental leave for primary caregivers (4 for secondary).
• Free counselling with our Employee Assistance Program (EAP).
• Enjoy 25% off at Uniting Op Shops.

Your skills and experience

• Tertiary Qualifications within a community services, health, or information and communication technology discipline.
• Demonstrated experience in quality or compliance, governance, management, service development, project delivery or provision of business analytic services in the community services sector.
• Demonstrated skills in analysing and synthesising data and information from diverse sources and drawing out implications for practice and improvement.
• Proven ability to understand concepts, service models, processes, and workflows quickly.
• Proven experience in deploying a client management system (favourable)

View the position description here.

How to apply

Click "Apply Now" to submit your interest.

If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.

For any questions, reach out to Rachael Scoble on 0404 283 306 for a chat.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us: www.vt.uniting.org

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.