Play a key role in our team in a purpose driven Not for Profit organisation dedicated to making a positive social and economic difference in our communities.

Location: Capalaba

Contract Type: Permanent Full Time

About the opportunity:

As an Employment Coach you will deliver high level customer service through matching customers to the most effective interventions to move them into work as quickly as possible. You will work with customers to identify and address employment and non-employment related issues – this may include referrals to counselling, facilitating in-house activities and linking with specialist support organisations.

Being an Employment Coach involves:

• Ensuring that the customer understands the requirements of the program and expectations that they are to be actively engaged in seeking work or preparing for seeking work.
• Identifying and coordinating the delivery of assistance for customers that will improve their employment prospects – through building self-esteem, facilitating access to non-vocational and vocational interventions, accessing activities at the site and job matching.
• Delivering and facilitating training to groups of customers to improve their job searching skills.
• Developing and maintaining relationships with community organisations to endure holistic support is provided.
• Reviewing job plans on a regular basis to ensure current activities and job search requirements are reflected.

About You:

• You are passionate about your community and connecting people to opportunities.
• You are results driven but people focused - always.
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders.
• You utilise your professionalism and finely-honed customer service skills when providing support to our customers including facilitating small groups.
• You are proficient in computer applications, including Windows and MS office suite.
• You understand and have the ability to work within a contractual compliant environment.
• You may have relevant tertiary qualifications or equivalent experience in Employment Services or related fields.
• You hold a current drivers licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About us:

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, ACT and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we offer: 

• Attractive tax-free salary packaging benefits.
• Reward and recognition initiatives, including uncapped performance-based incentives. Ongoing training, development opportunities and career growth.
• Supportive onboarding and buddy program for new staff.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Employee Assistance program including individual coaching and access for immediate family members.

Come work with us:

To apply for this position, and to obtain a position description please click Apply Now to enter our online recruitment portal. Your application should include a resume and cover letter. 

Everyone is welcome. Workways Australia is committed to diversity and invites applications from people who have a disability, and people of culturally diverse backgrounds, including Aboriginal, South Sea and Torres Strait Island descent. 

Contact Details:

[email protected] using the subject line: Workforce Australia - Employment Coach enquiry via EthicalJobs.

Workways Australia Limited ACN 141 659 734

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, Australian Capital Territory and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

A position description is attached.