An exciting new opportunity has opened up for a Head of Digital Strategy & Optimisation to join our team at World Vision Australia. This is a permanent full-time opportunity based at our Burwood East VIC office.

This is the best role in digital available today, where your contribution can help change the lives of so many vulnerable children and adults across the globe. 

Reporting to the Chief of Marketing, this key role is responsible for leading World Vision Australia’s digital platforms –including development and adoption of eCommerce best practices to increase supporter acquisition, retention, and overall experience; to improve the lives of children around the world.

Key responsibilities include leading a team to:

• Lead, align and optimise the strategy & roadmap of all digital assets including websites, portal and apps.
• Lead discovery for upgrading of website for 3.0 and ownership of the digital platforms, driving digital transformation capability.
• Align digital assets and development roadmap with organisational and supporter needs.
• Develop and execute platform strategies for increasing online sales, including optimising conversion, and skilled use of web analytics to improve eCommerce capability, and improved onsite engagement.
• Drive increased adoption, activation, experience and engagement of the digital platform.
• Work in partnership with Retail and Technology teams and the broader international World Vision partnership to deliver digital initiatives and uplift.
• Work in alignment with the Product & Experience Design team to build functional, accessible and valuable products for supporters with understanding of user experience.
• This role is focussed on improved supporter online experience and enhanced data-driven outcomes. The role will also be expected to work collaboratively to help grow the digital capability across the wider organisation.

About you:

• You will have a natural flair for building and nurturing relationships and equally as passionate about changing lives and tackling the big issues together with a talented team of Digital experts.
• Strong expertise in digital retailing / consumer eCommerce, including web analytics, personalisation, optimisation, SEO and digital merchandising.
• Proven and extensive experience leading teams in digital management, optimisation and enhancement.
• Tertiary qualified – Degree-level business related qualifications.
• Strong leadership, coaching and mentoring skills.

For you:

• You will be joining a world class organisation where your contribution changes the lives of so many vulnerable children and adults around the world.
• We offer great benefits such as salary packaging, flexible working arrangements, free on-site parking and an onsite café for our employees.

Working for World Vision means you are making the world better 

It’s not every day that a job comes along that lets you change the world. Working for World Vision means looking forward to turning up at work because you know you’re about to do something meaningful. It means working with 35,000 staff and 3.3 million supporters in 100 countries who will stop at nothing to help children live better lives. Join a team that is bold and courageous, and where job satisfaction goes beyond financial reward. 

The selection process 

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo a criminal record and Working with Children check prior to employment.

We provide our staff and volunteers with ongoing supervision, support and training in their work with vulnerable children and their families. World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. 

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work.

For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us