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Medical Receptionist

World Wellness Group Ltd

Organisational Background

With a vision to build health equity and a mission to deliver, model and influence health and wellness services to create an inclusive and just health system, World Wellness Group (WWG) is a leading health social enterprise based in Stones Corner, Brisbane. WWG operates the World Wellness Clinic which specialises in equitable healthcare for clients from culturally and linguistically diverse backgrounds, including vulnerable and disadvantaged migrants, refugees and people seeking asylum.

As a social enterprise, or a business with a social mission, World Wellness Group Ltd works to improve health equity for all clients, regardless of culture, language or financial capacity, and to assist the most vulnerable members in our community. World Wellness Group is a registered health promotion charity and all profits are used to fund health services for clients or innovative health programs that are not available elsewhere.

The Position Purpose

To work in accordance with the WWG policies and procedures to deliver front line reception duties during medical clinics including answering the phones, booking appointments, liaison with patients and health professionals, and any other administrative duties as directed by the clinic coordinator.

Key responsibilities

  • Answer incoming telephone calls in a courteous and professional manner
  • Book patient appointments
  • Liaise with patients, their families and relevant service providers in a professional manner
  • Complete relevant administrative tasks associated with running efficient and effective clinics including emailing, scanning, faxing and filing documents
  • Liaise with GPs and other health professionals in a collaborative manner
  • Organise interpreters for patients when required
  • Distribute incoming documents to relevant health professionals
  • Complete any administrative tasks requested by the office manager
  • Contribute to maintaining the cleanliness of the clinic

KNOWLEDGE, SKILLS, AND ABILITIES 

We are looking for a friendly and reliable individual who:

  • Has previous experience in medical reception or similar administrative positions. Experience with medical software essential, experience with Best Practice will be highly regarded.
  • Has excellent communication skills, written and verbal, including cross cultural communication.
  • Is able to work flexible hours independently, show initiative and work in a team environment
  • Has an understanding of medical terminology and key medical and allied health organisations and relevant stakeholders

Please see the attached Position Description for a thorough outline of the role requirements.

To submit your application, click Apply Now.

How to apply

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