• Support and empower our community to access early years services across Wyndham
• Multiple casual positions, Werribee based
• Hourly rate $47.95 plus super

We are Wyndham, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

A bit about the role

This is an exciting time to be a part of Wyndham’s early years services! With over 100 babies born every week in the municipality and over 6,000 registrations received yearly via our kindergarten central registration system, Wyndham is a growing community that looks for open-minded, passionate, and community-focused people to respond to their needs.

In the Child & Family Support Team, you are integral to the success of the Community Support Department by delivering high-quality customer service and administration skills to facilitate access to Maternal & Child Health services and the kindergarten Central Registration Scheme for the community.

This rewarding role will require you to be able to address the needs of our community in an efficient and effective manner, maintaining compliance with our regulatory and operational requirements and procedures. Never a dull moment in this role, you will thrive with your attention to detail, positive stakeholder collaboration, and exceptional customer service skills.

We are seeking Child & Family Support Assistants to join our team in a casual capacity. As our casual pool, you will join the team in supporting either the delivery of Maternal & Child Health services or the kindergarten Central Registration Scheme to ensure that Wyndham is meeting the growing demand for these services.

Within the Maternal & Child Health stream, your day-to-day will see you processing notifications of new births in Wyndham, responding to nurse requests, maintaining the appointment calendars, and, crucially, supporting customer access to the service. Previous experience in MCH, health, early years services, or a similar, highly-regulated environment is desirable.

Within the kindergarten central registration stream, your day-to-day will involve administering the Central Registration Scheme. You will be responsible for processing registration applications and enrolment information into the central registration system, empowering families to navigate and access kindergarten services, and responding to a variety of complex customer queries.

Previous experience in early years services or central registration is desirable.

In a casual position within Child & Family Support, you will generally be notified in-advance of any rostered days. The rosters are developed in consideration of leave, workload, and known service demand peaks, and your Team Leader will remain in regular communication to understand how your availability aligns.

To get the most out of your training and engagement, we are seeking applicants who are regularly available for 3 days per week, noting that we understand that this may not always be possible.

What you will deliver

• Contribute to a collaborative, solution-focused, and positive team culture.
• Quality administrative support, ensuring that all administrative tasks are completed in an efficient, accurate, and timely manner.
• The ability to use your initiative to aid colleagues and members of the community while managing competing priorities effectively and efficiently.
• An empathetic, friendly, and helpful approach to your work, supporting our community members in accessing services that are responsive to their needs.

What you will bring

• Demonstrated ability to work within a team environment collaboratively and respectfully, striving towards Council’s values, policies, and procedures.
• Strong administrative experience, with proficiency in a range of computer systems and the ability to learn other software programs.
• High-level customer service and problem-resolution skills to support community and stakeholders in a dynamic, fast-paced environment.
• The ability to organise and control one's own workload and time to achieve specified outputs.
• Availability to work on an ‘as needed’ basis.
• Certificate in administration or relevant administration experience.
• Current Working with Children Check or willingness to obtain one.
• A continuous improvement mindset with a positive, proactive, and flexible attitude.

Be part of something more

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

What’s next?

If you think this role might be the right fit for you, we want to hear from you. Please apply by following the links and sending us a cover letter and resume. We do not require any selection criteria to be addressed.

For a confidential discussion please contact Danielle Mifsud, Team Leader Child & Family Support on 8734 8926.

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe, and inclusive environments where everyone can grow and succeed.