• Division: People and Culture
• Location: Melbourne CBD
• Type: Full Time
• Job reference:494706  

Are you a strategic HR leader with a passion for driving service excellence and continuous improvement? Join Berry Street - Yooralla as the Head of People Services and make a significant impact on our people and processes.

About the Role

The Head of People Services leads the team to deliver efficient, compliant HR processes, focusing on customer-centric service and support. This role oversees payroll compliance, ensures business continuity, and drives continuous improvement across systems and processes. It also includes managing outsourced providers, developing reporting dashboards, and collaborating with stakeholders to meet SLAs.

Key Responsibilities:

• Remuneration and Benefits
• Payroll Services and Compliance
• People Services Support
• Compliance and Administration

Experience and Capabilities:

• Extensive senior leadership experience in people services or human resources management within a complex organisational environment.
• In-depth knowledge of people services processes and best practices, with a strategic focus on driving organisational effectiveness.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proven track record of leading and managing high-performing teams, fostering a culture of excellence and continuous improvement.
• Strong strategic and analytical thinking, with the ability to solve complex problems and make data-driven decisions.
• Demonstrated experience in developing and managing service desks and triage processes, ensuring efficient and effective service delivery.
• Expertise in continuous improvement methodologies, with a focus on enhancing systems and processes.
• Extensive experience in developing and maintaining dashboards and SLAs to monitor and improve service performance.
• Proven ability to manage and negotiate with external suppliers, ensuring optimal service delivery and value for the organisation.
• Comprehensive experience in developing and managing remuneration frameworks, aligning with organisational goals and NFP market trends.
• Ability to provide strategic advice on complex people services issues and supporting senior leadership in decision-making.

Mandatory requirements

• Current National Police Record Check
• NDIS training (completed within first month of employment)
• Working with Children Check

Qualifications

• Bachelor’s degree or Master’s qualification in a relevant discipline ideally in Business Administration or Human Resources Management
  

Working with us

For over 240 years combined, Berry Street and Yooralla have been at the forefront of supporting Australians with a disability and those experiencing poverty, violence and abuse. Now, as one unified organisation, we bring together unparalleled expertise and a shared commitment to empowering individuals and families to thrive, while upholding and championing their human rights. We believe in a future where everyone has the opportunity to live the fulfilling life they choose for themselves, free from the impacts of trauma, violence, and abuse, achieved safely and with dignity.

Why Join Us?

• Competitive Salary & Benefits: We offer a competitive salary package, comprehensive benefits, and opportunities for growth.
• Dynamic Work Environment: Be part of a diverse and innovative team that’s dedicated to making a difference.
• Career Development: We support continuous learning and provide opportunities to develop your skills and career.

Sound like you?

Click 'Apply Now' below. If you have any questions, please contact HR at [email protected] using the subject line: Head of People Services enquiry via EthicalJobs.

Our culture

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.

We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process — from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email [email protected] using the subject line: Head of People Services - Berry Street - Yooralla enquiry via EthicalJobs or phone 9666 4501.

A position description is attached.