We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support.

We have been awarded Best Workplace in 2019, 2020 and 2021, as well as being recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.

At Bridge Housing, we value integrity, innovation and inclusion and throughout those values its pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing.

The Role

We are looking to expand our team with the addition of Housing Managers in the Brookvale office.

The Housing Manager works within the wider Customer and Communities teams and is responsible for a portfolio of properties within a specific area we work within. Within that portfolio, the Housing Manager will be responsible for providing excellent customer service within the areas of housing, tenancy and property management services. You will also connect your tenants with support providers and communities to assist holistic health and wellbeing.

The priority for all Housing Managers is tenant satisfaction and sustainment, and upholding our values in every step and action.

Day to Day Responsibilities

• Working to the Customer Service Charter and Housing policies and procedures
• Responding to tenant enquiries, complaints, and grievances
• Managing appeals processes and tribunal representation
• Sustain tenancies and high-level tenant satisfactions
• Conducting regular property inspections and reporting any repairs and maintenance issues
• Work with support coordinators and support providers to ensure holistic wellbeing
• Financial management including: rent, arrears management, tenant deb, voids and vacancies, bonds and recharges
• Building and maintaining relationships with tenants, support providers, and communities to create sustainable communities
• Administrative duties are actioned in a timely manner within the SDM software and other relevant IT systems

Our Housing Managers have versatile skills and backgrounds including…

• in property and/or tenancy management
• working with people from diverse backgrounds and cultures
• working with social housing and residential tenancy management
• managing arrears processes
• Certificate in Social Housing or Real Estate certificate of registration
• Knowledge of the NSW Civil and Administrative Tribunal (NCAT) procedures
• community engagement and trauma-informed practice

But all our Housing Managers share the same values and behaviours…

• Demonstrated experience in effective rapport and relationship building
• Attention to detail
• Accountability and responsible work ethic
• Proactive and positive
• A "can-do attitude" and commitment to customer service
• Organised and able to prioritise their workload in an evolving work environment
• Negotiation and conflict resolution skills

Our Housing Managers do need to have a current and valid drivers license in order to conduct a primary objective of the role (property inspections, which are at least one day's work per week). They also need to be willing to obtain a Criminal Record Check.

Why join us?

We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation's values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development.

To support employee wellbeing and professional development, we offer:

• study assistance and study leave
• training and development from internal and external providers
• team building
• monthly massages
• reflexology
• flexible work arrangements

As well as a fantastic package include:

• competitive, above award salary ($81,590- $87,788 per annum plus superannuation)
• Salary Packaging options up to $15,900 per annum (We use Maxxia, give them a google!
• 4 weeks annual leave AND
• Flexi-leave up to 12 days additional leave per year AND
• Additional leave between Christmas and New Year AND
• A day off for your birthday!
• 35 hour working week
• Hybrid policy (1-2 days WFH per week available)

APPLY NOW! By uploading a resume and cover letter through our portal. Beware! We want to see in your cover letter, why you want to work for us and how your values align.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.