We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support.

We have been awarded Best Workplace in 2019, 2020 and 2021, as well as being recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.

At Bridge Housing, we value integrity, innovation and inclusion and throughout those values its pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing.

The Role

We are looking to expand our team with the addition of a Housing Support Officer in the Brookvale Office. This role is a permanent full-time position.

The Housing Support Officer works within the wider Customer and Communities teams and provides administrative and back up support to the Housing team to ensure consistent quality service delivery to our customers. This role will assist to maintain accurate records and reporting for the team as well.

The priority for all Housing Support Officers is providing exceptional administrative support and customer service while upholding our values in every step and action.

Primary Accountabilities

• Deliver consistent quality services to tenants in the portfolio by adhering to the service levels outlined in the Customer Service Charter and relevant Housing policies and procedures.
• Support the Housing Team to meet their KPI's by being a backup Housing Manager in their absence and providing administrative support to help them manage their portfolios
• Support the Leasehold Coordinator where required in placing people in appropriate homes by undertaking rigorous searches of the rental property market, attending inspections, securing properties for rent and maintaining accurate records in the relevant IT system
• Support the Housing Team meets its regulatory and compliance obligations by updating and maintaining accurate property and customer records in the relevant IT and records management systems.
• Support the Housing team meet their KPI's and improve their overall performance by developing and preparing reports for analysis and review.
• Demonstrate a commitment to the success and growth of Bridge Housing and its reputation by maintaining effective relationships with key stakeholders, keeping abreast of relevant legislation affecting the sector and our client group, and developing and maintaining one's own skills and abilities.

Regardless of previous experience, our Housing Support Officers share the same values and behaviours…

• Commitment to team work
• Attention to detail
• Accountability and responsible work ethic
• A "can-do attitude" and customer service focus
• Organised and able to plan and prioritise their workload in an evolving environment
• Understanding of computer applications and equipment relevant to their role
• Housing Support Officers also need to be willing to obtain a Criminal Record Check.

Why join us?

We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation's values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development.

To support employee wellbeing and professional development, we offer

• study assistance and study leave
• training and development from internal and external providers
• team building
• monthly massages
• reflexology
• flexible work arrangements
• As well as a fantastic package include:
• competitive, above award salary ($73,989- $79,337 per annum plus superannuation)
• Salary Packaging options up to $15,900 per annum (We use Maxxia, give them a google!)
• 4 weeks annual leave AND
• Flexi-leave up to 12 days additional leave per year AND
• Additional leave between Christmas and New Year AND
• A day off for your birthday!
• 35 hour working week
• Hybrid policy (1-2 days WFH per week available)

APPLY NOW!

By uploading a resume and cover letter through our portal. Beware! We want to see in your cover letter, why you want to work for us and how your values align.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.