• Work with a team dedicated to supporting women around the globe to save lives, defeat poverty and achieve social justice.
• Flexible working environment, based in Melbourne
• Permanent, full time

CARE Australia works to defeat global poverty by supporting women to create lasting change in their communities around the world.

About the Role

The Information Technology (IT) Officer provides IT Service Desk support and assistance to CARE Australia staff, under the supervision of the Head of Technology.

Key Responsibilities

• Provide technical support on a range of information technology related subjects to staff, including successful resolution of both hardware and software issues.
• Install, maintain and support desktop computers, notebooks, printers and associated peripherals.
• Local Area Network administration, within an Active Directory and Google Workspace Enterprise.
• Manage Helpdesk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
• Monitor performance of the systems, ensuring issues are appropriately escalated and resolved
• Co-ordinate and recommend policies for the development and maintenance of computer systems.

Ideally you will have:

• Good time management, communication, analytical and problem solving skills as well as having a broad general understanding of technologies and their application to business.
• Ability to install, upgrade, configure and support desktop/notebook hardware, software and network connections.
• Understand LAN/WAN principles and technologies.
• Good technical knowledge of Google Workspace Enterprise/Office 365 and Microsoft Windows Server 2012 R2 - 2016 and Active Directory, and experience in supporting Microsoft Windows 10 and Office 2016.
• Experience in the use of remote access tools.
• Capable of lifting & relocating computers and printers.
• Demonstrated ability to respond effectively to challenges, to work effectively in a small, diverse and busy team environment with minimal supervision.
• Demonstrated high level of communication and interpersonal skills including the ability to create and foster collaborative and productive relationship with internal clients and external organisations.
• Demonstrated ability and commitment to developing and fostering a high level of customer service that meet the needs of a diverse range of clients and customers.

What we can offer you

• A flexible and supportive working environment
• Generous salary packaging benefits
• Professional development and training opportunities

CARE Australia will seek information from job applicants’ previous employers about incidents of sexual exploitation, sexual abuse and/or sexual harassment, and/or child abuse the applicant may have been found guilty to have committed or about which an investigation was in the process of being carried out at the time of the termination of the applicant’s employment with that employer. By submitting the application, the job applicant confirms that s/he has no objection to CARE Australia requesting the information specified above.

CARE Australia is proud to be an equal opportunity employer. We value diversity and encourage applications from people living with a disability and/or have lived experience of disability. We also encourage Aboriginal and Torres Strait Islander people, and those from culturally and linguistically diverse backgrounds to apply.

How to Apply?

Please review the Candidate Information Pack at careaustralia.connxcareers.com/Job/ViewJobs and complete the online application form by clicking ‘Apply Now’. Please ensure you attach your CV and cover letter addressing the selection criteria (max 2 pages) at the bottom of our application form. After submitting your application you will receive an automatic confirmation of receipt.

This will be conducted as a rolling recruitment process, with shortlisting and interviews being completed as applications are received. Please submit your application as soon as possible if you are interested in the role.

Questions about the role?

Please contact Sue Cunningham on [email protected], using the subject line: Information Technology Officer enquiry via EthicalJobs, (please do not email applications to this address).