The Organisation

When life should be full of possibilities, cancer can crash into a young person's world and shatter everything. Established in 1985 Canteen was set up by a group of young cancer patients. Today Canteen is one of Australia's leading cancer organisations.

Canteen provides young people impacted by cancer, and their parents, with access to a team of Allied Health Professionals who deliver programs, counselling and a range of group and individual support activities across Australia. Canteen assists these young people to access the support they need to develop and maintain the skills and confidence to live healthy and happy lives.

Canteen's mission is to be in the corner of every young person when cancer crashes into their world.

Culture & Benefits

Canteen’s culture is unique offering talented individuals, an inspiring, rewarding and purposeful work experience with an opportunity to grow your career.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $15,900 of your salary tax-free)
• Work from Home Arrangements - Flexible Work
• 5 weeks Annual leave + Gifted End of Year Leave

The Role

As part of the Supporter Care team, you will be responsible for maintaining high quality relationships with Canteen’s supporters to ensure the achievement of revenue, retention and relationship goals.

In this customer service & sales role you will be responsible for forging and sustaining long term relationships with new and existing supporters to increase revenue, reduce supporter attrition and grow loyalty. While the bulk of supporter care focus is associated with Canteen’s large regular giving portfolio, this role is responsible for the provision of high levels of customer service to supporters, inbound and outbound call and email handling across all fundraising portfolios, complaint handling, donation processing and accurate updating of supporter information in Canteen’s system(s).

Selection Criteria

• Demonstrated customer service experience for a charity or commercial organisation.
• Demonstrated sales skills; tele-sales, call centre, face to face or fundraising experience will be highly regarded.
• Superior customer service & retention skills
• Excellent database and data entry skills
• Solid attention to detail is essential
• Outstanding verbal and written communication skills
• Strong organisational and administrative skills
• Team player with the ability to build internal and external relationships with ease.
• Good computer skills, especially MS Office and familiarity with databases like Salesforce

Personal Qualities

• An ability to pick up the phone and get things done – “not backwards in coming forwards” – but a recognition of the fact that there a many ways to get things done
• Professionalism and attention to quality and detail
• A warm, friendly and engaging manner;
• Desire to work for Canteen, affinity with our Mission, desire to work with young people

Nature of Work

Location: Newtown, Sydney, New South Wales (Flexible Work Arrangements)

Contract Type: Permanent, Full-time

Hours: 37.5 hours per week

Did we say more BENEFITS?

• Dog Friendly Workplace
• Learning & Development Opportunities
• Work for Australia’s most highly regarded Not-For Profit Organisation

General Information

• All employees are required to adhere to Canteen’s Human Resources Policies during the course of their employment.
• As Canteen’s work involves employees being in direct contact with children and young people, employees are required to complete police and working with children checks, relevant to the State in which they will be employed.
• Only applicants selected for an interview will be contacted and must be prepared if successful to undergo a National Police Check and Working with Children Check.
• Canteen employees are encouraged to have received the recommended doses of an approved COVID-19 vaccine.
• Canteen will conduct at least two reference checks on successful applicants and will also require proof of any professional qualifications stated on an application.

Application details:

Please submit your cover letter outlining your experience and why you would like to join the fabulous Canteen team along with your resume.

However do not delay in applying as we will be reviewing applications periodically during this time.

Due to the nature of Canteen’s work, you will be required to (very) occasionally work weekends and evenings. Advance notice will be given when this is the case, and Canteen does have a Time off in Lieu policy for taking leave as agreed with the supervising manager.

Canteen acknowledges Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging.

Canteen is committed to thesafety and wellbeing of children and people of all ages. We welcome all people irrespective of ethnicity, lifestyle, choice, faith, sexual orientation and gender identity.