Job Summary
- Applications close:
- Job posted on: 10th Nov 2022
- Sydney > Newtown
When life should be full of possibilities, cancer can crash into a young person's world and shatter everything. Established in 1985 Canteen was set up by a group of young cancer patients. Today Canteen is one of Australia's leading cancer organisations.
Canteen provides young people impacted by cancer, and their parents, with access to a team of Allied Health Professionals who deliver programs, counselling and a range of group and individual support activities across Australia. Canteen assists these young people to access the support they need to develop and maintain the skills and confidence to live healthy and happy lives.
Canteen's mission is to be in the corner of every young person when cancer crashes into their world.
Canteen’s culture is unique offering talented individuals, an inspiring, rewarding and purposeful work experience with an opportunity to grow your career.
As part of the Supporter Care team, you will be responsible for maintaining high quality relationships with Canteen’s supporters to ensure the achievement of revenue, retention and relationship goals.
In this customer service & sales role you will be responsible for forging and sustaining long term relationships with new and existing supporters to increase revenue, reduce supporter attrition and grow loyalty. While the bulk of supporter care focus is associated with Canteen’s large regular giving portfolio, this role is responsible for the provision of high levels of customer service to supporters, inbound and outbound call and email handling across all fundraising portfolios, complaint handling, donation processing and accurate updating of supporter information in Canteen’s system(s).
Location: Newtown, Sydney, New South Wales (Flexible Work Arrangements)
Contract Type: Permanent, Full-time
Hours: 37.5 hours per week
Please submit your cover letter outlining your experience and why you would like to join the fabulous Canteen team along with your resume.
However do not delay in applying as we will be reviewing applications periodically during this time.
Due to the nature of Canteen’s work, you will be required to (very) occasionally work weekends and evenings. Advance notice will be given when this is the case, and Canteen does have a Time off in Lieu policy for taking leave as agreed with the supervising manager.
Canteen acknowledges Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging.
Canteen is committed to thesafety and wellbeing of children and people of all ages. We welcome all people irrespective of ethnicity, lifestyle, choice, faith, sexual orientation and gender identity.