ABOUT Candella:

Candella is a values-based not-for-profit, providing community mental health services through the National Disability Insurance Scheme (NDIS) to more than 900 people across Melbourne.

Candella exists to provide high quality Mental Health Supports. At our core, we believe Mental Health Supports are crucial to most health goals and we strive to build our customers capacity, gaining confidence and autonomy in their lives. Part of this vision is to provide a dedicated Support Coordination Team whose role is vital in the NDIS journey for our valued Customers.

Our staff are supported to work autonomously to provide recovery-oriented mental health outreach services, and we invite our staff to share their immensely varied but equally valued experience with each other to collaboratively problem solve and improve outcomes for our customers.

Candella’s workforce is as diverse as the people we support. We encourage applications from people who have a lived experience of mental health challenges, Aboriginal and Torres Straight Islanders, and people belonging to diverse cultures and identity groups. We pride ourselves on having a high level of workforce satisfaction.

We support our staff to work from their own space, and we empower them to manage their own time and workload, to best match each of their customer’s individual needs. Support Coordinators have opportunities for continuous improvement through regular consultation in person or over video chat.

At Candella our coordination team provides both Level 2 Support Coordination and Psychosocial Recovery Coaching. Regardless of the source of funding we always focus on developing an authentic human connection with our customers and finding space with them to hear their stories and understand their needs.

Who we're looking for

• You see the bigger picture of a customers’ recovery journey.
• You value people for their unique differences, and believe that everyone deserves happiness, health and opportunity, no matter their challenges.
• You can be creative when working with customers to solve problems and navigate the service system.
• You can pull together an effective report that respects the human subject of the report with an awareness of what that report can achieve to support the Customer in reaching their goals.
• You thrive in autonomy, using your initiative and drive to make things happen.

What you'll get

• A generous casual wage including 9.5% superannuation contribution, and the option to salary package up to $15,900 of your income before tax.
• Flexible working hours and opportunity to work from home. While customer visits are an integral part of support coordination and recovery coaching, they can be arranged to suit your work-life requirements.
• Supportive and empowering culture (and a slight obsession with continuous improvement and human-centred design)
• An amazing Business Supports Team to provide all the administrative support you could need, allowing you to focus on what you came here to do.

Required

• At least 2 years’ experience working with vulnerable people in mental health, or trauma informed contexts.
• Minimum qualification of Level 4 certificate in Mental health, community services or Mental health (peer work)
• Understanding of the National Disability Insurance Scheme (NDIS)
• Ability to balance a budget
• Intermediate computer literacy (Microsoft office, customer management system)
• Experience maintaining accurate and up to date customer records
• Commitment to at least 30hrs of shifts each week
• Valid driver’s licence and vehicle
• Working with Children Check
• Your own computer/laptop and a phone you can safely use for work

For extra points

• Knowledge of the Disability Act and requirements of a NDIS Support Coordinator
• Experience working within the NDIS
• Experience working in a range of domains, including: Housing, AOD, Forensic, Residential settings, Clinical settings
• Specific NDIS Plan implementation knowledge
• Comprehensive understanding of support service offerings in Melbourne
• Previous experience working in a billable model

If you have any questions about the role or your application, please contact Jon on (03) 8372 0403 or [email protected], using the subject line: NDIS Support Coordinator & Recovery Coach enquiry via EthicalJobs.