• Permanent Full-time position
• Kedron, North Brisbane location
• Perform onsite and remote IT support

About the company:

The Creche and Kindergarten Association Limited (C&K) is a not-for-profit early childhood provider with more than 330 early childhood education and care (ECEC) centres located across Queensland. We are regarded as leaders in ECEC. Our purpose is to nurture and inspire children to succeed in an ever-changing world. This is at the forefront of everything we do. 

We are looking for an experienced IT Helpdesk Support Officer to join our IT department in supporting all onsite and remote C&K employee's and services. You will have experience in providing technical advice, support, and assistance to staff on a range of ICT functions. 

This role is Permanent, Full time, 38 hour per week. Ideally, the successful candidate will commence as soon as possible in March 2021. C&K Central Head Office is located at Kedron, North Brisbane.

You will be a part of a dedicated, customer service focused team who is supportive and has a great team culture 

The successful applicant will be required to:

• Provide support services, including provision of technical advice, problem identification, and troubleshooting.
• Maintain the answer any IT helpdesk queries
• Provide initial point of IT support contact for C&K staff via phone and email
• Perform basic system maintenance and administration
• Manage accounts and users on the network
• Setup, configure and support desktop hardware and software
• Identify, log, and resolve software/hardware issues
• Provide basic IT end-user training
• Update SharePoint content

Ideal applicants will have:

• Relevant industry qualifications and certification
• Previous experience in a similar role
• Familiarity with Microsoft Servers, Active Directory and Exchange Server
• Excellent knowledge of Windows 7, Windows 10, MacOS and Apple iOS
• Excellent knowledge of Microsoft Office and Office365 suite
• Excellent problem solving and diagnosis skills
• Energetic, enthusiastic & willing to help others with their IT problems
• Clear, concise and pleasant phone manner
• Strong written & oral communication skills together with a strong customer service focus
• The ability to learn new hardware systems and software applications

About C&K:

C&K is proud to be the largest and longest established provider of community-based early childhood education and care services in Queensland. Working at C&K you will have access to many benefits including, but not limited to, above-award wages, salary packaging options, priority access to C&K childcare and kindergarten centres. 

C&K is committed to an inclusive workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people and people from culturally-diverse backgrounds. 

All C&K employees are required to undergo background checks which includes police checks.

Please note the advertising closing date is indicative only. C&K reserve the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible.