About The Junction Works

The Junction Works is a not for profit, community-based organisation serving Sydney’s south-west since 1987. With its mission of ‘creating new possibilities in people’s lives’, The Junction Works focuses on delivering creative and enriching community, youth, children’s and disability services that are designed to improve the lives of some of the community’s most vulnerable people.

The growing Service Planning & Communication team provides a wide range of services including Communication & IT, Allied Health and Support Coordination.

The organisation is committed to creating opportunities for growth, development and learning for all employees. The Junction Works actively seeks talented individuals and provides them with the chance to excel in their chosen field, resulting in a team of skilled, dedicated professionals.

To learn more about a career with Junction Works, click here.

Your Next Career Move

As The Junction Works continues to grow, we now have an opportunity for an Application Support Analyst to join our team in South West Sydney.

Reporting to the Manager Business Solutions, this pivotal role will see you provide the business with varied support in the daily use and administration of the applications being used throughout the facility. This role will be the key interface between the business and the IT technical teams.

More specifically, some of your key duties will include (but will not be limited to):

• Provide troubleshooting support to diagnose technical issues remotely, over the phone and in person, using a customer centred approach
• Act as the key contact for CRM, rostering and billing software, providing expert level support
• Ensure CRM systems and services are maintained and documented in line with project and/or organisational requirements

About You

The Junction Works is seeking a tertiary qualified professional with a minimum 2-3 years’ experience in an Applications Support role.

Demonstrated experience in iOS and android support is essential, while experience across MYP, Office 365 suite (including Sharepoint Online, Powerapps, PowerAutomate, PowerBI), Microsoft SQL Server Management Studio 2012 and Visual Basic for applications will help you stand out from other applicants. Your experience in developing positive, engaging relationships will ensure that you thrive in this role as you will not only be supporting our 324 staff but maintaining ongoing relationships with external groups such as our IT provider.

The ideal candidate will also bring an open and creative mindset to the position; new and innovative ideas are encouraged! Strong organisational skills and the willingness to jump into any task at hand will also contribute to your success in this role.

A current NSW Drivers Licence (minimum of C P2) is required prior to commencing employment due to the need to travel between sites on occasion.

Why choose a career with The Junction Works?

If you're looking for a long-lasting career with an established and reputable NFP organisation, this is the role for you!

You'll join a supportive, social and fun-loving team that contribute to a great organisational culture, an outstanding business reputation and continued growth. With down to earth Senior Managers who are happy to jump in and help whenever needed, and a focus on the little things that make employees happy, it's no surprise The Junction Works has low staff turnover and a number of returning team members.

In return for your hard work and dedication, you will receive an attractive remuneration circa $79,133 - $82,700 (negotiable) plus super, leave loading and salary packaging options!

As the organisation continues to expand, you'll enjoy ongoing opportunities for professional development and career advancement. You'll be encouraged to up-skill and explore areas outside of your immediate role type that will strengthen you as a professional.

Perhaps the most rewarding aspect of this opportunity is the meaningful connections you'll develop with our participants. The Junction Works staff leave work each day feeling fulfilled and lucky to be a part of the team - as a current staff member remarks, "the participants end up making your day, not the other way around".

Ready for the next step in your IT career? Join an organisation dedicated to 'Creating new possibilities in people's lives' -Apply Now