About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers.  Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Reporting to the ICT Service Desk Team Leader you will ensure the stability, integrity and efficient operation of the information systems and infrastructure that supports core organisational functions. You will join a fast paced customer centric ICT Service Desk team who are supportive and value driven.

This is a permanent full time role, location flexible.

Key Responsibilities

• Provide operational support for all ICT equipment
• Maintain the availability, security, integrity, performance and enhancements of the ICT technology environment
• Ensure assets are documented and managed within the appropriate ITIL system
• Ensure continuous improvement of ICT services, practices and processes in line with industry advances to ensure that the business remains competitive with best in class ICT services
• Complete reporting as requested by management covering such things as incident trending, call abandonment rates, performance and availability
• Participate in ICT Service Delivery Projects as directed
• Actively share learning within the wider team
• Contribute to, and maintain the organisational Knowledge Base
• Perform other duties relating to the Service Desk as directed by the Service Desk Team Leader

Skills & Experience

• Previous experience in a high performing 24/7 ICT Service Desk role is essential (min. 5 years)
• Proven recent Windows Desktop and Server experience
• Proven Technical understanding of Microsoft’s cloud platform
• Proven Cybersecurity and Firewall experience
• Good experience with various network technologies
• Experience with Sophos and CISCO products a preference
• Ability to effectively prioritise and execute tasks in a fast-paced environment

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Join one of Australia’s leading social purpose organisations
• Coaching and mentoring opportunity
• Excellent tax benefits & monthly rostered days off

How to Apply

Include your resume and covering letter in one document, click ‘Apply Now’ and follow the prompts.

For any enquiries including persons with disability that require adjustments, contact [email protected], using the subject line: ICT Senior Service Desk Engineer - Flexible Location enquiry via EthicalJobs.

Please note that shortlisting will commence immediately so please apply without delay.

To be considered for and appointed to a position at Life Without Barriers, you must be vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here.