• Full-time (76 Fortnightly Hours) or Part-time, Fixed Term Contract until 30 June 2025
• Competitive Annual Salary + Super + Salary Packaging
• Located in Adelaide

Relationships Australia South Australia (RASA) is a dynamic community services organisation that delivers a broad range of programs and services.

As a not-for-profit organisation, RASA’s purpose is to strengthen individual and family safety and build protective factors, which enable people to have healthy relationships, improved wellbeing and improved social cohesion. Our belief in the transformative power of relationships lies at the heart of everything we do.

We are seeking a Junior IT Service Desk Analyst to join our Information & Digital team.

The IT Service Desk Analyst is the level-1 support contact for all IT support queries at RASA and involved in installing, deploying, maintaining, and troubleshooting a medium size technology environment encompassing a combination of Microsoft Windows 10 Workstations, Video Conferencing Technology and Mobile Devices.

This role is integral to the smooth operations of the support services across the organisation providing level-1 infrastructure and technological support to RASA staff and students so that high quality operational support is provided to all program and service teams at RASA.

Key responsibilities for this role will include:

• Providing level 1 support to resolve incident, problems and requests;
• Complying with the company's security and compliance requirements;
• Provide instruction and support for basic computer and peripheral hardware operation;
• Create, maintain, and update RASA-specific application information as part of enabling level-0 self-help and user-retrieved information such as User Guides, How-To Instructions pertaining to widely used technologies such as SharePoint, Outlook, android phones, Surface laptops etc.

To be successful in this role you must have a bachelor degree (AQF Level 7) in Information Technology, Networking or Computer Science or equivalent industry certification.

You will be a team player who possesses a confident and engaging personality and thrives in a fast-paced troubleshooting role to provide exceptional customer service.

A Working with Children Check is essential and employment is not able to commence without a current clearance.

For more details, please see Position Description.

The services provided at RASA sites mean that our employees need to be vaccinated and you will need to provide your COVID-19 vaccination certificate as part of our pre-employment checks. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.

Enquiries: Any enquiries can be addressed to Joanna Retnam on 08 8216 5200.

Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer.