• Data-led industry leader
• Inclusive and diverse organisation - Opportunity to make a difference and impact!
• Flexible working arrangements
• Full time permanent role, grow your career with Uniting
• Sydney/Parramatta CBD location - close to all major public transport

As Senior Business Analyst - ServiceNow your role serves as a 'translator' or even 'detective' between key business stakeholders as you gather, clarify, analyse and translate business requirements into technically feasible solutions. 

What at first might seem like a NASA Space Rocket wish list, your challenge should you accept, is to apply your highly developed ServiceNow knowledge and Senior Analyst experience to create a model solution that will have your stakeholders readying their spacesuits for lift off!

The design and aim of this instrumental role you will be stepping into is to listen, process a thorough understanding of your customer's requirements, to design an optimal solution to quite frankly support the business excellence process and exceed functional requirements - with User experience always at the heart. Let's make things better!

This is 2023 after all!

You will be working closely with key business stakeholders and the Sprint delivery team. You'll ensure that Product features, functional and technical requirements are accurately defined, documented and prioritised.

about the role

As an integral member of the ServiceNow platform team your key responsibilities will include:

• Working with Multiple stakeholders across different lines of business ex IT, HR, Finance in an Agile Sprint Delivery environment. You will be able to run/participate the customer council Sessions, Service owner Sessions to capture requirements/Feedback and to transform them to the User stories in JIRA.
• You have an innate ability to capture requirements with relevant gap and impact analysis with user end to end cycle journey. You can break down epics into stories that can be delivered within Sprint boundaries.  Facilitating workshops and delivering high end presentations that are 'to the minute' as you are 'all over' what's new in ServiceNow.

Qualifications and experience

• Bachelor degree qualification in a relevant field or equivalent experience.
• Highly developed experience (5+ years) with ServiceNow platform, specifically ITSM (INC, PRB, CHG, catalog), HR case management & relevant modules in ServiceNow.
• 5 or more years' Business Analyst experience in large scale programs of work.
• Jira Agile tool/experience in using Visio for documenting process maps, flow charts etc.
• Excellent presenting skills as you run workshops and present key findings succinctly to key stakeholders.
• Superb written and verbal communication skills.
• Agile project delivery experience and Human Centred design experience highly desirable.

Your technical expertise and outstanding capability to build and strengthen working relationships is a must but we are also looking for someone that wants to work within a team that helps make a real difference to Community, helping our incredible frontline workers do their job knowing they are being supported behind the scenes by a team that just wants to make a difference using their expertise and commitment to making life better for all.

To read more about this brilliant role, please click on the link below to review the position description that was written with YOU in mind!

A full Position Description is linked here.

Bonus points if you have:

• Experience with other ServiceNow capabilities.
• Experience working with not for profit/Community care Organisations.
• ITIL certification (V3 /V4 Foundation or above).
• Certified Scrum Master or relevant BA certs ex: BABOK, TAFE.

At Uniting, we offer an amazing culture, exceptional benefits and we work hard to achieve our main goals always keeping in mind our values and ethics.

We are bold, imaginative, respectful, and compassionate

• You will be joining an innovative, agile, supportive team.
• Have access to superb Not-for-Profit benefits - an extra $16k tax free+++.
• An EVP that is well developed, accessible, and created to assist and support you.
• We truly promote from within - career progression actively encouraged.
• Ideas and solutions are key and always welcome - we listen!

For a confidential discussion about the role and salary range please don't hesitate to contact Louise Massie on 0422 154 242 or via email at [email protected] using the subject line: Senior Business Analyst - ServiceNow enquiry via EthicalJobs.

Applications will be reviewed upon receipt - please send your CV and a cover note detailing WHY this role appeals to you.

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19.  We require all employees to be fully vaccinated against COVID-19 as a condition of employment.

Employment with Uniting is subject to satisfactory background checks which will include a national Police check, working with children check, working with vulnerable people check and reference checks.