Join the passionate team at Workways delivering employment services across Australia!

Play a key role in our team in a purpose driven Not for Profit organisation dedicated to making a positive social and economic difference in our communities.

Locations: Brisbane

Contract Type: Permanent Full-Time position.

About the opportunity:

The Quality Assurance Officer oversees the Quality Assurance and compliance process, functioning as an objective body that conducts internal reviews and evaluates compliance issues/concerns across programs. As this role works within the Workways Quality Assurance framework, the incumbent will also assist with other reviews/accreditations in which the organisation participates.

The position ensures that the organisation is compliant with the rules and regulations of the Program Deeds, including the contract and associated guidelines, alongside compliance with Workways Policies and Procedures. Reporting requirements of the role inform the Workways Executive Management Team, Board and Board Sub-Committees.

Being a Quality Assurance Officer involves:

• Develop, in consultation with the Executive Management Team (EMT) and the National Managers, an annual audit schedule for programs.
• Conduct internal audits across program/s as per the annual schedule
• Attend monitoring visits facilitated by External Auditing bodies such as Accreditation Organisations, CoAct or the relevant State and Federal Government Departments, where necessary.
• Provide the EMT with regular updates and reports as required on contract compliance
• Provide monthly reports to the EMT on all audit activities undertaken, including Accreditation Organisations and CoAct compliance reports and activities.
• Maintain high level knowledge of current service delivery contracts, policies and procedures.
• Assist and participate in the maintenance of Workways Quality Assurance associated programs, including Workways’ ISO 9001, ISO 27001 and QAF compliance accreditation.
• Establish and maintain strong working relationships with internal and external stakeholders, including Workways managers and staff, Government Departments (as per Deed/s), and CoAct in relation to auditing requests / responses.
• Contribute to all Workways Quality & Risk Management Committee meetings (held quarterly)

About You:

• You are results driven but people focused - always
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• Demonstrated knowledge and application of compliance and auditing processes and associated activities
• Strong IT and report writing skills
• Demonstrated capacity to successfully manage competing priorities and meet deadlines
• Demonstrated ability to interpret Contracts, articulate contractual requirements and establish mechanisms
• Ability to solicit, interpret and analyse information and recommend solutions.
• Strong interpersonal skills to establish and maintain professional working relationships.
• Demonstrated understanding of WHS & Risk Management processes and systems, and their relationship to business objectives.
• You are proficient in computer applications, including Windows and MS office suite.
• You hold a current drivers licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About us:

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, ACT and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we offer: 

• Attractive tax-free salary packaging benefits.
• Reward and recognition initiatives, including ongoing training, development opportunities and career growth.
• Supportive onboarding and buddy program for new staff.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Employee Assistance program including individual coaching and access for immediate family members.

Come work with us:

To apply for this position, and to obtain a position description please click Apply Now to enter our online recruitment portal. Your application should include a resume and cover letter. 
 
Everyone is welcome. Everyone is welcome. Workways Australia is committed to diversity and invites applications from people who have a disability, and people of culturally diverse backgrounds, including Aboriginal, South Sea and Torres Strait Island descent.

Workways Australia Limited ACN 141 659 734.

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, Australian Capital Territory and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

To view a copy of the position description click here.