Are you a strong communicator with great listening skills and know how to ask the right questions to sum up a situation clearly?

YFS is looking for an Intake and Assessment Worker to undertake triage and assessment for our housing team.

As a first point of contact for families experiencing homelessness, or at risk of homelessness, you’ll assess clients’ situations, provide information, and refer them to appropriate services.

YFS is Logan’s leading community services organisation with a broad range of services. Due to the current housing crisis, we have received additional funding to provide an immediate housing response to families. If you’re looking to expand your career in community services, this is a great opportunity to get a foot in the door.

About the job

Role location: Slacks Creek

Role type: Permanent Full-time

Pay range: $77,832 to $ 83,742 a year based on experience, with salary sacrificing available

In this role you will:

• Triage response to clients experiencing homelessness, or at risk of homelessness.
• Assess clients’ current housing situations, affordability, and immediate needs, and provide an effective handover to the relevant team.
• Be part of a supportive and effective team who gets the job done.

About you

Aside from meeting the key capabilities outlined in the related role description available from https://www.yfs.org.au/work-for-us/, you’ll be a great fit if:

• You have experience in providing information, referral and assessment.
• You are curious, and confident about asking the right questions to get the full picture.
• High-level interpersonal communication skills, with a strong attention to detail.
• Ability to build rapport with a calm and empathetic manner. Quickly assess the needs of clients often in a distress and identify appropriate referral pathways.

Experience working in community services with clients with complex needs and an understanding of QHIP is desirable.

About us

At YFS, we make a real difference to the lives of vulnerable people living in the Logan and surrounding area. And we want our staff to thrive, too. So, we offer great opportunities to develop your career.

We’re serious about your professional development. Half of our managers have been employed from within. And we empower each other to make decisions and try new ways of working.

We know that a happy workplace thrives. We recognise that staff have their own needs, so we encourage you to bring the entire you to work. Depending on your role, we support a number of flexible work arrangements.

Also, we offer great employment benefits including above-average pay rates, generous salary packaging (exempt from Fringe Benefits Tax) and counselling support.

To find out more about working with us, head to https://www.yfs.org.au/work-for-us/.

Interested?

Read Advice for Job Applicants and check out our Organisational Chart at https://www.yfs.org.au/application-process/

Click "Apply Now" to submit an application.

Interviews are scheduled for Friday 13 January 2023.

People from Aboriginal and Torres Strait Islander backgrounds and people from culturally diverse backgrounds are encouraged to apply.

In this role you are required to be fully vaccinated against COVID.