We’re looking for a Chief Operating Officer who can see the big picture, plan the operations and be a great collaborator across our organisation.

Why join ABV?

Australian Business Volunteers is a unique, responsive NFP meeting community needs across Australia and the Pacific. ABV builds on Australia’s long history of volunteering both across our region and at home in times of disaster. We work at the intersection between business and community-led resilience and growth. ABV is a team of several hundred Skilled Business Professionals who we support and guide with our small expert team. Together we source community-led opportunities and deliver impactful corporate social responsibility programs. We continue to build on our 40-year legacy of delivering lasting community-led change.

As part of this role, you’ll have the opportunity to contribute to a rapidly growing company that prioritises excellence and outcomes for our partners. The newly created COO role offers the chance to make a direct impact on the company’s operational efficiency and overall growth, leading a talented team in an ever-changing environment. If you're ready for a new challenge and want to join a company with a strong reputation and exciting future, ABV is the place for you.

Your Mission as COO

In this key leadership role, you’ll:

• Inspire & Lead: Manage a dynamic team and oversee diverse portfolios, including ABV’s signature community-based program’s implementation, marketing and the volunteer lifecycle including recruitment, engagement and experience.
• Shape the Future: Collaborate with the Executive Team to develop and execute operational plans that align with our vision and strategic plan.
• Foster Excellence: Drive high-performance culture across operations, marketing, and volunteer initiatives.
• Strengthen Internal Connections: Build strong relationships with the Executive Team within ABV, fostering the matrix relationships enabling ABV’s diverse portfolio across Australia and the Pacific.

What Makes You the Perfect Fit?

You’re a results-driven leader with a track record of delivering operational excellence and inspiring teams to achieve big goals. The Selection Criteria you will need to address in your application are:

Strategy and Operations

• Strategic Leadership: You have strong experience leading teams and aligning operations with strategic objective with good financial acumen.
• Operational Excellence: You have a proven ability to optimise processes, improve productivity, and manage performance metrics.
• End to end ownership: You can confidently execute from implementation to executive responsibilities, identifying the most important strategic problems to solve ahead of time, then jumping into the details to get things done when you need to.

Expertise

• Oversight of ABV signature Community-led programs: You understand and have experience in implementing community development programs across a range of geographies and sectors, and can manage a portfolio of diverse development programs with an eye to effectiveness, achieving outcomes and excellent in implementation.
• Oversight of Marketing and Volunteering within ABV’s Operations: you will have experience in oversight of marketing and communications, and expertise in managing the volunteer lifecycle
• Technology Integration: You have familiarity and expertise in integrating technology to streamline operations and drive business performance.

Leadership and Team Management

• Leadership Under Uncertainty: You are skilled in motivating a team through fast-paced, changing conditions.
• Adaptability: You are very comfortable managing change and driving continuous improvement initiatives.
• Team Development: You have strong leadership and mentorship skills, with a focus on high-performance team development and peer-to-peer support within a matrix management organisation.

Personal Attributes

• A Builder Mindset: You don't accept the status quo. You see obstacles as a opportunities for growth and development. You're proactively building solutions, rather than fixating on problems.
• An Olympian Work Ethic: You're relentless in pursuing your goals and demonstrate a high level of ownership, care and pride in everything you do.

About The Role:

• Work closely with the CEO and other key leaders to drive the big-picture goals while being hands-on in day-to-day operations.
• Design and optimise scalable operational systems and processes to support the demands of a rapidly growing start-up.
• Proactively identify operational risks and implement robust mitigation strategies to ensure operational effectiveness before they become bottlenecks.
• Grow your team - build and manage specialised functions as we grow, including mentoring high potential team members to ensure sustained operational excellence.

• This hands-on position requires a blend of strategic leadership, financial acumen, and operational excellence to make an impact on both internal teams and customers.

Why Join ABV?

• Purpose-Driven Leadership: Lead one of our region’s respected not-for-profits, with over 300 active volunteers and a unique portfolio of community-outcomes focused work across the Pacific and Australia.
• Strategic Influence: Shape the future of ABV’s work through shaping the implementation of our innovative programs, ensuring streamlined operations, and impactful volunteer engagement.
• Work-Life Balance: Enjoy flexible working arrangements and NFP salary packaging.

A position description is attached.