Purpose of the NDIS Access and Intake Analyst

The NDIS Access and Intake Analyst takes a leading role in coordinating and driving the planning process and funding allocations. The role works in collaboration with the relevant General Manager Operations and works closely with a team of Service Managers.

The aim of this critical role is to ensure the people we support receive sufficient funding to meet their needs and achieve their goals, ensuring all relevant agreements are accurate and entered into the client management system, enabling billing to occur in a timely manner.

Why Join Team Achieve?

Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.

At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?

We want to meet the best candidates for our jobs. Please email [email protected] or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

Role Responsibilities:

• For both NDIS and DSOA participants, utilising the various systems and processes – including NDIS funding Portal for setting up and managing service bookings, visicase management.
• Maintain the centralised data set of people we support, existing funding and service types, with service agreement dates.
• Identify and escalate any issues relating to funding – this includes checking the NDIS portal regarding funding as compared to the NDIS plan/ Statement of service and roster of care.
• Under the direction of the relevant General Manager, consult with the relevant service Manager to support the funding planning process for our participants, to receive the necessary level of funding, to be well supported and meet their goals.
• Collaborate with front line teams and support coordinators to gather sufficient evidence for funding applications.
• Proactively support the ‘My planning’ process by documenting information that could inform new/proposed Statement Of Service (SOS) or Roster of Care (ROCs) for the relevant Service manager to review.
• Draft and finalise the Statement of Service or ISPs for DSOA participants and prepare the Service agreement for each participant and forward on to relevant service manager and General Manager for final approval and distribution to plan nominees.
• Maintain and update all relevant agreements, as required, including the completion and filing of the signed documentation for all the participants, their funding, funding renewal dates, and any expiring agreements.
• Work collaboratively with the Sales team to ensure all new prospects are engaged and coordinate the transition process with the front-line management team, and communicate potential new vacancies as they arise.

To be successful in this role, you will need:

• Demonstrated experience in interpreting the NDIS price guide, statutory requirements, planning decisions, and reasonable and necessary scope of plan funding.
• Evidence of highly developed financial acumen as well as strong conceptual, analytical, and problem-solving skills.
• Proven experience working autonomously to prioritise work, meet conflicting deadlines and engage collaboratively with stakeholders to support shared positive outcomes for clients.
• Strategic skills adaptable to working in a changing environment.
• Strong negotiation skills and the ability to work through challenges to get answers in a timely manner.
• Excellent time management skills.
• Strong interpersonal and relationship-building skills.
• Experience working under pressure managing competing priorities.
• Advanced interpersonal communication skills and experience in the preparation of written and verbal reports.
• Competence in Microsoft office products including Excel.
• Demonstrated experience in a client relationship role where developing, building, and maintaining relationships.
• Demonstrated ability to use Proda portal, PACE system and any other relevant NDIS systems.
• Understanding of the Roster of Care process to support GMs.
• Understanding of Visicase (highly regarded)
• Understanding of the client intake process.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.

Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

What Sets Us Apart

Our Commitment

At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

Do you need more information?

Role description – If you would like a copy of the role description, please email our team on [email protected] 

About Achieve: click here to visit the Achieve Australia website to learn more about us.

Do you have any questions about this role or need any support applying for the role? email [email protected]  using the subject line: NDIS Access & Intake Analyst enquiry via EthicalJobs or call 02 9066-5550 and we will be in contact with you.

Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment. To achieve this, your application may be subject to pre-employment checks including reference checks, a Police check, NDIS Worker Check, Working with Children check, right to work in Australia check. Please note criminal history does not immediately affect employment opportunities.

How to apply:

To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role.