Purpose of the role

The purpose of the Senior Support Worker is to support care staff in assisting clients to develop skills, maximise their independence, participate within the community and facilitate relationships. This role will deliver practice leadership to the team, will promote active supports and will model desired behaviours within the team.

This is a permanent full-time role, based in Parramatta.

Why Join Team Achieve?

Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.

At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?

We want to meet the best candidates for our jobs. Please email [email protected] using the subject line: Senior Support Worker enquiry via EthicalJobs or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

Roles Responsibilities:

• Promote the delivery of support in accordance with Individual Support Plans to assist clients to remain safe and healthy.
• Apply the organisation’s customer service framework, adopting a person-centred approach, to identify and deliver support solutions and service options that align with client’s culture, lifestyle and preferences.
• Provide front line staff with advice, coaching, training and feedback on general client care.
• Support team members to implement Individual Support Plan and to gather and analyse information to identify issues and determine if changes are required to meet clients individual needs.
• Complete mandatory documentation and any supporting documentation accurately and within given timeframes to meet operational requirements.
• Provide and promote timely reporting on incidents, risks and complaints in accordance with Achieve Australia policies and procedures and legislative requirements, and participate in any investigations as required.
• Monitor the implementation of behaviour support plans and provide client facing staff with support on positive behaviour support strategies, restrictive practices management and active support.
• Contribute to building and maintaining strong internal and external stakeholder relationships, including families and carers.

About you

• Relevant qualifications in disability, aged care or individual support.
• Demonstrated experience as a disability support worker.
• Demonstrated experience in managing and supporting service delivery teams.
• Working knowledge of Supported Independent Living.
• Experience working with complex behaviours and youth clients would be highly regarded.
• Knowledge of legislation and regulations governing the disability sector and related issues.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.

Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

What Sets Us Apart

Our Commitment

At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

Do you need more information?

Role description – contact our team at [email protected] using the subject line: Senior Support Worker enquiry via EthicalJobs if you would like a copy of the role description.

About Achieve: visit the Achieve Australia website to learn more about us.

Do you have any questions about this role or need any support applying for the role? email [email protected] or call 02 9066-5550 and we will be in contact with you.

Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment. To achieve this, your application may be subject to pre-employment checks including reference checks, a Police check, NDIS Worker Check, Working with Children check, right to work in Australia check. Please note criminal history does not immediately affect employment opportunities.

How to apply:

To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role.

The base salary range for this role is between $78,000 and $85,000 based on experience.