Why join The Sewing Basket?

The Warehouse Supervisor is responsible for the day-to-day operations of The Sewing Basket warehouse and store at Kincumber under the remit outlined by the Manager. This includes, receiving donations, coordination, categorisation, sorting donated stock, coordinating and supervising volunteers and employees (Warehouse and Retail Assistants, Employment Support Officer and Employees we Support), the presentation of the products in the retail shop, overseeing customer satisfaction and sales transactions.

At The Sewing Basket, it’s more than just a job.

You have the chance to change lives and bring inclusion to life every day.

Our focus is our people; the people we support, and the team we employ, that we value most. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our workforce and appreciate the rich diversity they represent of life experience, languages and culture.

About the role

In this role, some of the key responsibilities include:

• Provide leadership, supervision and training to a team of employees and volunteers to effectively operate a donated goods categorising, sorting and dispatch process.
• Provide leadership, supervision and training to a team of employees and volunteers to ensure and promote customer satisfaction in the retail outlet.
• Provide customers with the necessary support to ensure that the shopping and donation experience is a happy and satisfying one and that the focus of employees and volunteers is directed towards achieving good outcomes for customers.
• Establish positive relationships with volunteers to ensure that there are volunteers available every trading day or as required and to coordinate the volunteer roster in consultation with the Manager.
• Supervise the day-to-day operations of The Sewing Basket warehouse to ensure a safe environment for customers, volunteers and employees, in compliance with the organisation’s policies, processes and procedures and meet all regulatory and legislative requirements as advised by relevant qualified staff within Achieve Australia.
• Coordinate and allocate tasks to volunteers and employees to maximise the effective utilisation of the team in meeting the unique needs of The Sewing Basket business. Tasks can involve, categorising, sorting and pricing stock, dispatch sorted stock to the network of retail shops, replenishment of product displays in the shop and providing customers with service, advice and support.
• Supervise the receipt of donated stock. The Kincumber warehouse is the main stock centre for business. A large proportion of donated stock that is received in Sydney will be transferred to the Kincumber warehouse for processing.
• Ensure the timely provision of all mandatory reporting to meet the requirements of The Manager, The Sewing Basket.
• Work closely with all Store Teams of The Sewing Basket, to regularly review operational processes and procedures as well as develop and implement initiatives supporting the continuous improvement of delivery of retail and warehousing services at The Sewing Basket, in line with management directives.

About you

• Knowledge of and ability to implement warehousing and stock sorting capability.
• Knowledge and understanding of the critical importance of providing high standard customer service.
• Demonstrated ability to organise and supervise people (volunteers and employees)
• Current NSW Drivers’ License
• Current First Aid Certificate (or willing to attain)
• Forklift license (or willing to attain)
• Knowledge and understanding of sewing or related craft skill activities or willingness to learn

Benefits

• Salary sacrifice options including Fringe Benefits Tax and car leasing
• Access to exclusive discounts from popular retailers
• Access to personal and financial counselling for you and your family
• A range of paid leave and flexible working options
• Support to stay fit and healthy with fitness memberships and access to wellness programs.

About us

Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.

Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment. To achieve this, your application may be subject to a number of pre-employment checks; including reference checks, a Police check, NDIS Worker Check, Working with Children check, Right to work in Australia check.

How to apply

To register your interest, please click "Apply Now" and provide a resume and cover letter outlining your suitability for the role.

If you have questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternate method of submitting your application, please mail [email protected] using the subject line: Warehouse Supervisor - Central Coast enquiry via EthicalJobs.