• Let your voice create impact hundreds of times each day with our older Australians
• Be part of an organisation that loves its people and is busting with purpose!
• Enjoy ongoing employment, lots of learning and many career opportunities

Salary: $65,089.44, plus 10.5% super, with generous salary packaging benefits of up to $15,899 per year

Positions are based in Perth, WA. It may include some work-from-home time after your induction period, but mostly we want you to create a space for yourself in our Osborne Park office.

What is the role?

Embark on something a little different to your current customer service role. Work in a company that is supporting reform and change in our aged care sector through delivering a great experience as people enter the aged care system. We have amazing teams across Australia that deliver assessment and case management services…and our most important team is the first voice our clients hear…our central intake team who complete the bookings and handle all the enquiries. What does this look like each day to be the voice of ACNA? Here is a typical week.…

• Create a great client experience by resolving inbound calls from existing clients, new clients, service providers, referrers, assessors and team leaders
• Use your communication skills and follow guidance to screen clients for eligibility of assessments and support plans
• Provide support to assessment agency managers, team leaders and assessors by assisting in processing of documentation such as referrals
• Allocate appointments to assessors in negotiation with clients, carers and their families to ensure quality and timely assessments are carried out
• Support efficient scheduling by matching client location to assessor availability
• Further support the client experience by contacting service providers to follow-up on linking and referrals
• Demonstrate your professional skills by maintaining data integrity to ensure all information is entered and stored accurately.

Who are we looking for?

You are a great communicator, a great organiser and ready to spend your days as part of a busy, fun and focused team.

People will have called you all sort of different names. Authentic. Fun. Genuine. Brilliant. Approachable. A little bit cheeky. Helpful. Caring. Lovely. Relentless. 

In your spare time we’re likely to find you daydreaming about new ways to create an impact on people’s lives. 

Sound interesting?

We have a recruitment process full of activities so you can try the role on for size.  To help you consider your suitability for these roles, we have included the Position Description and the Minimum Criteria that relates to this project. We provide a great initial induction and training experience and lots of ongoing learning.

About ACNA

Our charter says…

Access Care Network Australia provides assessment, coordination and case management services to connect eligible people with supports that build on their strengths.

But don’t let the jargon fool you. 

We're in business to change lives.  

We do that by helping our clients (and their families) get the support they need to live life their way.  

What does it take to do what we do?

3 things. People. People and people. 

First, only hire in the words of clients – “amazing, beautiful souls” and never, ever, break that rule! Our recruitment process is unashamedly tough (and our training is even tougher!) because what we do at ACNA is a privilege – not an obligation.  So, we only hire people when we are absolutely confident, they’ve got what it takes to make a difference. Think you do?  Then join us!

Something else that is good to know about ACNA – we love all ages and all life stages. If you need a little bit of flexibility and want to be part of a team that bubbles with life experiences, that’s us!  If your lived experience is as an Aboriginal or Torres Strait Islander person, we would love for you to apply!

Last of all, you need to measure success in people, not data points. We’re yet to find a data point that captures the life-changing impact of an assessment that gives a daughter’s 92-year-old father the renewed confidence to live independently. But each and every day we get a front row seat to these amazing client stories that remind us all why we’re here (and the life-changing power of really great assessments!).

With all our focus on people you might get the impression we’re anti-technology.  Not at all! But in delivering over 400,000 assessments we’ve found technology comes second to the power of conversation.

What makes us tick?

Simple. We want people to be their best. 

But at ACNA this isn’t something we just write on a poster: ‘being our best’ is a way of life. It’s our credo. It’s a life-long personal commitment to be…

Always learning

Always growing 

Always sharing

Choose ACNA!

We could insert a spiel here demonstrating what a great organisation we are to work for, but instead we invite you to listen to stories from our team in our Podcast: https://player.whooshkaa.com/shows/acna-podcast-intro

Sure, we work hard and have contractual KPIs to meet, but we also want you to have a great work experience with ACNA and leave us better off than when you arrived through the provision of great learning opportunities and clear connection to the senior leadership team. 

Ready to Apply? Well good news, we have even made it easy!

Simply answer the survey we have created to collect all the necessary information. No letter or response to selection criteria is required, but do be ready to attach your CV

Once you apply, we will check your application and then contact you about the next stages of the process. Our recruitment process is a little different to most! We use lots of activities to give you an opportunity to understand the way of working and your typical day. We start to get to know you through your application, then we move into group video discussions and end the process with a day of activities. You will need to be available for recruitment activities (about 2.5 hours in total) mid to late July 2022. We look forward to welcoming our new team members in last week of August 2022!

Questions?

You can learn more about the position in the position description attached.

You can learn more about ACNA here www.acna.org.au including our benefits such a flexible working, salary packaging and career opportunities.

Still have questions?

If you still have some things you would like clarified, you can contact us via [email protected] using the subject line: Intake Officer enquiry via EthicalJobs.