• Competitive pay and superannuation benefits
• Make a difference in the charity sector
• Extensive learning and development opportunities

About us

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities, and we maintain a free online searchable register of charity information. 

As the only government agency working exclusively with charities, we contribute to public trust and confidence, work to support independence and innovation, and promote the reduction of unnecessary regulatory obligations in the sector. 

We assess new applications for registration, provide guidance and resources to promote good charity governance, and help charities meet their obligations. We also investigate concerns, taking action where necessary. 

We are committed to providing exceptional service, and our contribution makes a difference to the Australian community, whether that’s a charity directly, someone in need or a donor. 

Joining the ACNC means being part of a small and dynamic regulator, which promotes and invests in a people-centred culture that models our values and supports our purpose. 

About the role

As an Advice Services Officer, you’ll be the first point of contact for phone and written enquiries, supporting charities to meet their obligations and helping the public to better understand the charitable sector.

You will operate in a fast-paced, partially scheduled environment within an encouraging, flexible and friendly team.

Your duties

• Respond to a variety of enquiries and customers about charity law and ACNC policies
• Improve the data integrity of the ACNC Charity Register
• Assist charities to meet their obligations through education and guidance
• Participate in training and development activities

Skills and experience

• Understands the issues facing the charity or not-for-profit sector
• Experience in customer service and IT troubleshooting support to a range of audiences
• Sound interpretation, analytical, communication and problem-solving skills
• Experience in providing personalised customer service
• Collaborate and manage competing priorities

Benefits

• Attractive superannuation contributions of 15.4%
• Flexibility to provide work/life balance
• Inclusive and supportive workplace culture
• Contemporary workspaces and technology

You must be an Australian citizen to work with the ACNC.

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you?

If this sounds like you, we encourage you to click “Apply Now”. Don’t forget to mention the platform you applied through on your application.

Find out more information about us on our careers page at www.acnc.gov.au/about/careers-acnc.

A candidate information pack is attached.