• Competitive pay and superannuation benefits
• Provide guidance across multiple communication channels
• Inclusive and supportive workplace culture

About us

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities, and we maintain a free online searchable register of charity information. 

As the only government agency working exclusively with charities, we contribute to public trust and confidence, work to support independence and innovation, and promote the reduction of unnecessary regulatory obligations in the sector. 

We assess new applications for registration, provide guidance and resources to promote good charity governance, and help charities meet their obligations. We also investigate concerns, taking action where necessary. 

We are committed to providing exceptional service, and our contribution makes a difference to the Australian community, whether that’s a charity directly, someone in need or a donor. 

Joining the ACNC means being part of a small and dynamic regulator, which promotes and invests in a people-centred culture that models our values and supports our purpose.

About the role

As a Charity Services Officer, you’ll provide a range of client services to stakeholders seeking assistance with topics related to charities and the not-for-profits sector. 

You’ll translate complex advice and information into clear and concise language. 

Your duties

• Undertake administrative and operational tasks related to legal research
• Analyse documents and process applications
• Support charities, stakeholders and the public to meet their obligations

Skills and experience

• Experience providing personalised customer service to a range of audiences
• Knowledge interpreting policies, procedures and legislation into clear language
• Skills in IT hardware and software to troubleshoot technical issues
• Experience preforming data integrity project work, data review, analysis and entry
• Experience working in a team while effectively managing competing priorities.

Benefits

• Attractive superannuation contributions of 15.4%
• Flexibility to provide work/life balance
• Contemporary workspaces and technology
• Learning and development opportunities 

You must be an Australian citizen to work with the ACNC.

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you? 

If this sounds like you, we encourage you to click “Apply Now”. Don’t forget to mention the platform you applied through on your application.

Find out more information about us on our careers page https://www.acnc.gov.au/about/careers-acnc

A position description is attached.