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Client Services Unit Worker


At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on!

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

About the role and program

Our Client Services Unit (CSU) program provides administration support to ACSO's Community Offender Assessment and Treatment Service (COATS) team, who assesses individuals who have been mandated to receive alcohol and other drugs assessment and treatment across the state of Victoria. Client Services Unit provides a state-wide intake service that administers both state and commonwealth funded treatment pathways for clients in contact with, or at risk of coming in to contact with, the justice system. Our team organises appointments for specialist assessments for clients being considered for, or placed on, community corrections orders that include Alcohol and Other Drug Assess and Treat conditions.

The CSU Worker is administratively responsible for coordinating assessment and treatment services for clients of ACSO's Forensic Assessment & Coordination services. The position involves referral, intake, appointment booking, and treatment brokerage for clients referred to COATS.

To learn more about the CSU program, check out the program summary under the 'job attachments' tab on our careers site.

What we're looking for

  • Appropriate training and relevant experience in administrative roles; and/or an appropriate certificate relevant to the work required to be performed
  • Demonstrated experience with computer software (e.g. Microsoft Office Package, client databases)
  • Very good communication and interpersonal skills and an ability to liaise effectively with consumers, stakeholders and peers
  • Ability to manage multiple and conflicting priorities and to problem solve on a daily basis with minimal supervision
  • Knowledge of confidentiality and awareness of current privacy legislation
  • Demonstrated organisational and time management skills
  • Ability to work effectively as a member of a team
  • Ability to thrive in a performance driven environment and self-manage KPI performance.

What ACSO can offer you

  • Full time, ongoing position available! Richmond location
  • $64,300 base salary + 10% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
  • Flexible working arrangements, including working from home opportunities
  • Paid parental leave after 6 months of service
  • Annual leave loading of 17.5%
  • Learning and development opportunities
  • Wellbeing initiatives such as free flu vaccines, Employee Assistance Program and Reward and Recognition Program

How to Apply

If you think you'd be a great fit - we'd love to hear from you!

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

Please contact Maria Fadljevic, Team Leader CSU, on 0429 511 216 to learn more about this position.

ACSO is committed to maintaining a working environment that is safe and minimises risk to the health and wellbeing of all employees, clients, contractors, volunteers and representatives. ACSO's new employees will be required to be double vaccinated against COVID-19. All ACSO preferred candidates are required to provide proof of their vaccination status, prior to offers of employment being made.

Please note, as ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

Applications will be reviewed as they are received.

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

The Australian Community Support Organisation embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.

Apply Now

Applications for this role will take you to the employer's site.

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