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Intake and Triage Coordinator

Australian Community Support Organisation (ACSO)

Would you like work for a values driven NFP that can offer you:

  • Flexible working arrangements. We work flexibly at ACSO and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and the hours can be tweaked to suit your lifestyle - it's all about what works for you, the team, and, above all, our clients.
  • Opportunities to learn, develop and grow whilst part of the ACSO family. Whether it is workplace health and safety, clinical practice, family violence capability building, diversity and inclusion, leadership or all of the above, ACSO will ensure you have the opportunity to be your best self in our workplace from the moment you join us!
  • Wellbeing initiatives such as free flu vaccines, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
  • Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies and gender affirmation.

Is this you?

  • Looking to join a close knit, high performing and supportive team?
  • Fantastic communicator with exceptional organisational skills?
  • Be guided by an experienced and passionate leader.

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on!

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

The Intake and Triage Coordinator will oversee referral management, intake, triage, appointment booking, rostering and treatment brokerage monitoring for programs delivering forensic AOD assessment and treatment services within ACSO's Forensic Assessment and Coordination Service. The Intake and Triage Coordinator will also ensure that services utilising ACSO's Client Management System have access to relevant clients and information.

What we're looking for

  • A relevant qualification; Cert/Diploma in Administration, Data-entry, Community Services, and/or related to the work required to be performed.
  • Appropriate training and relevant experience in administrative roles; and/or an appropriate certificate relevant to the work required to be performed
  • Great communication and interpersonal skills and an ability to liaise with consumers, stakeholders and peers
  • Excellent organisational skills and the ability to work both autonomously and in a team environment
  • Able to prioritise tasks, and work in an ever-changing and flexible environment
  • An awareness of the criminal justice system
  • Knowledge of confidentiality and awareness of current privacy legislation
  • Experienced and competent in the use of Microsoft Office suite.
  • Strong and demonstrated commitment and alignment to the ACSO Vision, Values and Purpose

What ACSO can offer you

  • Part-time 0.8 FTE (30.4 hours per week), permanent position available. Richmond location!
  • $74,167.60 base salary + 10.5% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
  • Paid parental leave (14 weeks accessible after six months of employment)
  • Annual leave loading of 17.5%
  • Benefits listed above, including
    • Learning and development opportunities
    • Wellbeing initiatives
    • Flexible working arrangements
    • Dedicated inclusion and diversity initiatives

How to Apply

If you think you'd be a great fit - we'd love to hear from you!

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

Please note ACSO is committed to maintaining a working environment that is safe and minimises risk to the health and wellbeing of all employees, clients, contractors, volunteers and representatives. ACSO's employees are required to be fully vaccinated (including third dose) against COVID-19. All ACSO preferred candidates are required to provide proof of their vaccination status, prior to offers of employment being made.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

To learn more about this position, please contact Vicki Greenwood, Acting Team Leader - FACT, on 0437 578 532.

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

The Australian Community Support Organisation embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.

Apply Now

Applications for this role will take you to the employer's site.

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