Is this you?

• Passionate about empowering business units through system development?
• Want to work flexibly between our Melbourne office and home?
• Seeking a rewarding role with competitive perks, flexible working arrangements, and a supportive organisation that values your growth and wellbeing?At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting people to thrive. If all of this sounds like you, read on!

What ACSO can offer you

• Full time, fixed term position available for approximately 12 months from late January 2025 - January 2026 (Parental Leave coverage)
• $100,000 - $110,000 base salary + 11.5% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Annual leave loading of 17.5%
• Laptop and provisions to help set you up at home
• Learning and development opportunities - including in house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
• Flexible working arrangements - includes options for an accrued day off or compressed hours, and the opportunity to work from home on a hybrid model with our Melbourne hub
• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs
• Wellbeing initiatives - such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

The Data and Technology team seeks to empower ACSO's business units to deliver high quality, life-changing services using digital, data and ICT services and technology, and enable ACSO to influence public policy through data and analytics.

The System Architect will work as part of the Digital Development team to contribute to the development, support and maintenance of ACSO's Case Management Systems: Pega and Penelope.

The role will participate in all phases of the DevOps lifecycle: gathering and confirming user requirements with stakeholders, contributing to solution design and planning, developing/configuring the agreed products, testing, release and support and maintenance.

What we're looking for

• Technical Expertise in Pega Platform: Demonstrated experience using Pega tools, frameworks, integration mechanisms, and development methodologies to build, support and maintain applications and products, specifically:
  • Application Layering, Case Management, Data Modelling, and Data Pages
  • Configuring dashboard reports, report definitions, and BIX extracts
  • Implementing integrations with external systems (e.g., databases, REST/SOAP APIs) for data exchange between Pega applications and third-party systems
  • Familiarity with debugging tools like Tracer, Log Analyzer and Clipboard
• Role-Based Access Control (RBAC): Configuring Access Groups, Roles, and Access Control Lists (ACLs) to enforce security policies within Pega applications.
• Software Development Skills: Proficiency in object-oriented programming (e.g., Java, .NET); knowledge of web technologies (HTML, CSS, JavaScript) and databases (SQL, Oracle); familiarity with integration techniques like REST, SOAP, and messaging queues (e.g., JMS, Kafka).
• Analytical and Problem-Solving Skills: Ability to translate business requirements into technical workflows processes, assets and products within Pega; capability to troubleshoot complex technical issues within the Pega environment; strong ability to analyse and optimize workflows for better performance.
• Stakeholder Management and Communication: Ability to collaborate with business analysts, end-users, and other stakeholders to gather requirements and provide technical solutions; clear communication skills for explaining technical concepts to non-technical audiences.
• Agile and DevOps Practices: Familiarity with Agile methodologies (Scrum, Kanban) and tools (JIRA, Confluence); understanding of DevOps pipelines, CI/CD processes, and deployment strategies in Pega environments.

How to apply

If you think you'd be a great fit - we'd love to hear from you!

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

To learn more about this position, please contact Ishwarya, Acting Product Owner on 0420 730 736.

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.