About The Australian Institute of Architects

The Australian Institute of Architects is the peak body for the architectural profession in Australia, representing close to 14,000 members across Australia and overseas. The Institute works to improve our built environment by promoting quality, responsible and sustainable design. When you join us, you’ll be supported by a proactive leadership team and a wide network of great peers from around the country.

So why the Australian Institute of Architects?

As an organisation, we are committed to providing a healthy, flexible, rewarding and inclusive environment. Driven by our culture and values, and steeped in history, the Australian Institute of Architects has been supporting the profession of architecture since 1930 and is committed to enabling and driving change and innovation internally, and for our members. The successful candidate will be part of an altruistic and impactful community supported by inspiring leadership as well as a wider network of state-based peers.

The Institute is a modern, progressive organisation and we’re proud to have a strong focus on agility, innovation and outcomes. We’re committed to supporting Institute members while providing outstanding service and we’re always on the lookout for people who share this approach.

About the Role

The Member Services Administration Officer is a fixed term 12-month role and an integral part of the WA team, contributing to the Institute’s ongoing growth and supporting colleagues while always providing a positive member experience, and delivering a practical, relevant and responsive service.

What will you bring?

• Demonstrated experience in customer service and client-facing roles, act as the first point of call, via the telephone, email and welcoming visitors arriving onsite when working in the office.
• A strong focus on administration, membership services, event support, and assistance with awards programs.
• Commitment to quality, customer service, and a culture of continuous improvement and supporting growth.
• High-level written and oral communication skills with the ability to answer member queries via all Institute channels.
• Commitment to good record-keeping and accuracy.
• Willingness to support your team, and assist in providing accurate minutes of meetings, supporting the professional development programs, business development, and partnership programs.
• Experience in using the Microsoft Office suite of software. Skills in adobe suite, canva, website management software and other similar desk-topping software is an advantage.
• Good awareness and a keen interest in social media marketing and networking is an advantage.

What the Institute offers you

• Hybrid working model - WFH & office blend - Flexible hours
• Terrific benefits including bring your pet to work
• Access to discount books, airfares, appliances and more
• Professional development and company - funded training to develop your career

Ready to apply?

Apply now with a CV and cover letter outlining your reason for choosing the Institute. Applications close on 20 July 2023 5.00 pm.

For more information or a copy of the PD email [email protected] using the subject line: Member Services Administration Officer enquiry via EthicalJobs.

Careers that promote and celebrate excellence in architecture.