Job: 2024-189 | Full-Time | Fixed Term (Until June 2025) | Redfern

• This is an Aboriginal/Torres Strait Islander Identified position
• Provide a range of reception and administrative support
• We offer a salary package which maximises your take-home pay

Primary Purpose of the Role

The Administration Support Officer provides a range of reception and administrative support to the ALS Redfern Street and Chalmers Street Offices to ensure the smooth running of the office, and to ensure all clients and visitors to the Redfern Street office are provided with excellent service and support. The position holder is responsible for the travel and accommodation booking for all ALS employees

Why Join the ALS Team?

At the Aboriginal Legal Service (ALS) you can make an impact. You will join a strong movement fighting for social justice and equity for Aboriginal and Torres Strait Islander people, families and communities.

Our focus is our people: the people we support and the people we employ. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our people and appreciate the rich diversity of lived experiences, languages, and culture.

Born out of a protest movement over 50 years ago, the ALS is an Aboriginal Community Controlled Organisation delivering high-quality, culturally safe legal and support services for Aboriginal and Torres Strait Islander people in NSW and the ACT. It’s an exciting time to be joining us. We recently received additional funding to deliver a range of new programs aimed at addressing systemic issues and driving structural reforms. This is creating significant opportunities for the ALS, our staff and communities.

As well as the satisfaction of working in a job that really matters, we offer our staff benefits including:

• Not-for-profit salary packaging to reduce your tax liability and maximise take-home pay
• Annual leave loading of 17.5%
• Career and professional development opportunities
• Access to personal counselling for you and your family
• Additional paid leave of up to 6 days per year, paid parental and study leave
• Flexible work options – talk to us about how we can make this role work for you

About the Role

The Administration Officer is part of the Shared Services team within the ALS.

The Administration Officer will be responsible for:

• Proactively respond to all phone and email enquiries daily, including transferring calls and/or taking and passing on messages to the appropriate office and/or ALS staff member.
• Greet clients, visitors, stakeholders visiting the Redfern Street Office and notify the appropriate staff member of their arrival.
• Book all ALS employee travel and accommodation as per the ALS Travel Policy and with the support of the travel provider.
• Manage and track building access cards for both Redfern offices and ALS staff.
• Perform other reasonable duties as directed such as, calendar management, scheduling activities on behalf of others and other ad hoc duties.

About You

We’re looking for someone who brings:

• Identify as Aboriginal and/or Torres Strait Islander.
• 3+ years’ experience in an administrative role within a professional environment
• Experience dealing with internal and external clients coupled with excellent customer service skills and proactive, solutions-focused approach.
• Strong verbal and written communication skills, and an excellent phone manner.
• Knowledge and appreciation of the cultural and social needs of Aboriginal people combined with continuing respect and support for Aboriginal cultural practices when considering service delivery and other support for clients, their families, communities, and employees.

Pre-Employment Requirements

ALS is committed to implementing safe recruitment practices. Your application may be subject to pre-employment checks such as reference checks, Working with Children (NSW) or Working with Vulnerable People (ACT) check, Right to work in Australia and National Police History check.

At ALS NSW/ACT, we are committed to providing equal opportunities to all candidates. If you identify as a person with a disability and need any adjustments or support with your application including throughout the recruitment process, please let us know by reaching out to our Recruitment Team at [email protected] using the subject line: Administration Officer, Shared Services enquiry via EthicalJobs.

View the full position description

To apply, please submit an up-to-date CV and cover letter outlining your suitability for the role via the "Apply Now" button.

If you have any enquiries or would like to discuss the role, please contact our recruitment team at [email protected] using the subject line: Administration Officer, Shared Services enquiry via EthicalJobs.

A position description is attached.