The Australian Marine Conservation Society (AMCS) is the voice for Australia’s oceans. We are Australia’s leading ocean conservation organisation and one of the founding members of Australia’s conservation movement. We are a community of ocean lovers across the nation working to protect our precious marine wildlife and for healthy seas.

We are looking for a CRM Systems Coordinator with experience in Salesforce to help us achieve our mission of protecting Australia’s oceans. As an independent charity, our team of scientists, educators, and advocates work daily to safeguard our marine environments. This role will support our efforts by ensuring that our CRM system is maintained, secure, and fit for purpose. The position presents a unique blend of day-to-day database administration, technical support, user training, and process improvements, providing essential support for our fundraising, supporter engagement, and campaign activities.

ABOUT THE ROLE

As the CRM Systems Coordinator, you will be responsible for the daily administration, maintenance, and first-line support of AMCS’ Salesforce CRM and Marketing Cloud systems. This role ensures the CRM system operates smoothly, is up-to-date, and effectively supports the organisation’s operations, including fundraising activities, supporter engagement, and campaigns. You will manage user access, troubleshoot issues, oversee data integrity, and coordinate system enhancements to ensure optimal performance.

There is an opportunity for growth and development in the system administration function as you gain experience in the role and our Salesforce ecosystem.

THIS ROLE INVOLVES:

• Providing first-line support and troubleshooting for the team on issues with the Australian Marine Conservation Society’s Salesforce database (NPSP version) and Marketing Cloud system, triaging issues, ensuring prompt resolution and escalating to external support provider when necessary.
• Managing relationships with external support providers, prioritise and track tickets, and keep stakeholders informed on progress.
• Performing and coordinating user-acceptance testing for any fixes or minor enhancements to ensure seamless functionality.
• Overseeing Salesforce configuration changes, including (but not limited to): the creation and management of custom objects, fields, flows, validation rules, and reports.
• Supporting teams by creating and maintaining dashboards and reports that provide valuable insights for decision-making.
• Administering daily Salesforce operations, including back-ups, system maintenance, upgrades and assessing releases.
• Communicating system updates and release notes to stakeholders, ensuring awareness of platform changes.

Please see the attached PD for a full list of responsibilities and further details on the role including the selection criteria.

WHY WORK WITH US

You’ll play an important role in protecting our oceans. You will be part of a committed group of passionate advocates who have defended Australia’s marine environment for almost 60 years. We care about our team and creating a supportive workplace.

WHAT WE OFFER

• Superannuation contribution of 12%
• Genuine flexibility around work hours and location (where possible)
• Four weeks of annual leave (pro-rata), plus additional days over the holiday period
• 10 days of personal leave (pro-rata for part-time)
• Additional paid parental leave (subject to eligibility conditions)
• Flexibility with public holidays, as well as time off to support related conservation and community initiatives
• Opportunities and support for training and professional development
• Regular all-team meetings and annual in-person team retreat
• Access to our Employee Assistance Program

APPLY NOW

If this role sounds like you we encourage you to apply as soon as possible. Please click "Apply Now" and follow the instructions.

AMCS is a strictly non-partisan and an equal opportunities employer. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, LGBTIQ+ people, and people from culturally and linguistically diverse communities.

Applicants must have the right to work in Australia. That is, you must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work on an ongoing basis.

A position description is attached. For more information on our work and our people please visit our website.

Feel free to contact [email protected] using the subject line: CRM Systems Coordinator enquiry via EthicalJobs with any questions.