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Database Support Officer - Flexible Location

Amnesty International Australia
  • Are you a passionate and motivated human rights defender? Opportunity to help challenge injustice using your CRM experience
  • Part-time 3 days a week ($75,277 FTE) 6 month contract opportunity
  • Based from any of our Action Centres with hybrid WFH

People from cultural and linguistic diverse backgrounds and First Nation Australians are strongly encouraged to apply.

This is an exciting internal, full-time opportunity to join our Supporter Engagement Unit as part of our dynamic Data Insights & Analytics team on a 6 month contract. The Data Insights & Analytics team leads AI Australia’s data management, reporting and insights to ensure Amnesty remains Australia’s leading human rights organisation and attracts, engages and retains supporters to maximise the organisation’s human rights impact.

AI Australia relies on good quality data to inform our human rights campaigning, movement building and fundraising work. The Database Support Officer is responsible for supporting Amnesty International Australia’s Customer Relationship Management (CRM) database and associated systems. This includes configuration, user accounts and security, data integrity, user support and training, documentation, importing and exporting of vendor/supplier data.

You will use your exceptional attention to detail and experience with Customer Relationship Management systems, payment processors, GSuite and Microsoft Office especially Excel to enhance our supporter experience and contribute to Amnesty’s vision. The position will work closely with the Database Specialist towards ensuring reliability, availability and security of our CRM platform.

You will be responsible for:

  • Supporting the configuration of CRM systems to enable capture and use of data according to data management principles and AI Australia business needs
  • Supporting effective data processing tasks, including supporting the creation, testing and maintaining of import processes and leading the manual importing and exporting of data
  • Supporting in the development and maintenance of documentation
  • Supporting in managing the ongoing security of the system, including user roles and permissions
  • Providing training to end-users, other Data Insights and Analytics team members and other internal stakeholders when necessary
  • Supporting the AIA Finance Team with relevant data processes including payment authorisations, EFT transaction processing and rejections
  • Providing Help Desk first-level support for end users including investigation, reporting and addressing system bugs, fixes, troubleshooting and other user requests
  • Assisting with the maintenance of relationships with vendor support agencies including Blackbaud and data suppliers and supports communication on issues like file errors, payment errors and report inconsistencies as well as assisting new vendors with system onboarding as required

To learn more about this role, please view a detailed position description. If this role sounds like you please apply below. You must answer the following selection criteria in your Cover Letter and attach your CV.

Selection Criteria:

  • Please outline your experiences with Customer Relationship Management Systems including which systems you have used and what work you did.
  • Please share your experience in data management, in particular maintaining data quality, data manipulation, data import/export.
  • Please describe your experience providing end user support, including investigating, reporting and addressing system bugs.
  • Please provide examples of your skills and experience in communicating with stakeholders across an organisation and experience in documenting processes.

Diversity, Equality and Inclusion

AI Australia is committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact on our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We have a global, multicultural following and want to actively contribute to building a more diverse and inclusive team at AI Australia.

AIA is committed to making reasonable adjustments for candidates with a disability or other access needs during the recruitment and selection process. If you require reasonable adjustments to be made during the recruitment and interview process, please email us at humanresources@amnesty.org.au using the subject line: Database Support Officer - Flexible Location enquiry via EthicalJobs.

About Us:

Amnesty International Australia is one of Australia’s largest not for profit organisations. We are an independent, global movement that campaigns courageously for human rights for everyone.

We’re ordinary people from all walks of life, standing together for justice, freedom, human dignity and equality. We use our passion and commitment to bring torturers to justice, change oppressive laws and free people imprisoned just for voicing their opinion.

We’re independent of any government, political ideology, economic interest or religion to ensure we can speak out on human rights abuses wherever they occur. Every day we move closer to a world where human rights are enjoyed by all.

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