Make a difference by supporting clients to achieve their goals and live independently in their own homes.

We are looking for a confident and passionate Client Liaison/Team Leader to join our team! This is a dual role working half of the time as a Team Leader supporting our Home Care Workers & Cleaners and 50% of the time as a Client Liaison based at our Hervey Bay service.

A typical day in your new role:

• Provide supervision, leadership & guidance to Home Care and Support Service workers
• Assist with the orientation of new staff
• Undertake assessments, support planning and package care coordination
• Undertake case management activities
• Supporting the clients with their budgets

What you need to apply:

• Certificate IV in Home and Community Care or equivalent
• Current National Police Certificate - or willingness to obtain
• Current Drivers Licence and own reliable vehicle

To be successful you will also bring:

• Proven understanding of assessments, packaged care and case management
• Ability to engage clients and work effectively with them to achieve identified goals
• Support and guidance to clients with budget management and financial sustainability
• Experience in monitoring and assessing services provided to ensure they are following service models and guidelines
• Exceptional communication skills - both written and verbal - and the ability to relate to a wide range of people
• Ability to advocate strongly for your clients and the services they require
• A sound understanding of the community care system and the people who utilise this service
• Diplomacy and negotiation skills; people management capabilities

Why Join Anglicare?

• Starting pay rate of $40.08
• Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.
• Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)
• Enjoy the potential tax savings of a Novated Car Lease.
• Employee Discounts at some of Australia's leading retailers.
• 6% Bupa Health Insurance Discount.
• Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
• Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
• Opportunities to purchase additional annual leave.
• Pastoral Care Support & Employee Assistance Programs.
• Free annual Flu vaccinations.

Application process:

Please click Apply Now to apply online and attach a copy of your current resume.

For further information or adjustment to the application process please contact the Recruitment Team at [email protected] using the subject line: Client Liaison / Team Leader - Hervey Bay enquiry via EthicalJobs.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection.