• Youth Residential Care, providing high level leadership for all staff and partner agencies within the program
• Skilled - calm - compassionate - provide strategic and operational leadership
• Permanent - full time - Total Remuneration Package $165,168.55 

About us

We are the state’s largest provider of Out of Home Care services and provide therapeutic care to young people across over 30+ residential homes in Melbourne and across Victoria. Within each house, a team of between 8 and 12 staff provide trauma informed therapeutic care to young people which includes responding to the young person’s emotional and functional needs, the development of their personal skills, all administrative requirements and household duties.

The aim is to provide a safe and nurturing home environment while supporting the young people to be the best they can be.

Your role:

Responsible for providing high level leadership for all staff and partner agencies within the program.  You will ensure that service standards and targets are met using a continuous improvement approach.  Your skilled, calm and compassionate approach will provide strategic and operational leadership to your team leaders and house coordinators, and model a therapeutic approach for the benefit of the young people we have in care.

This position manages a particularly complex program area which includes residential and lead tenant homes as well as a youth homelessness refuge and the Embedded Youth Outreach Program in partnership with Victoria Police. The position comes with related budget and high risk service profile and requires a high level of operational management and leadership in order to minimise risks and maximise positive outcomes.

Duties, responsibilities and the skills we want you to bring:

• Demonstrated experience representing the interests of the organisation publicly and building appropriate relationships with government, other organisations and key stakeholders.
• Mediating and negotiating appropriate outcomes in complex work situations.
• Provide high level leadership and operational support to this complex, high risk and large budget program area.
• Build and model a strong, therapeutic and client-focused culture that supports creativity, innovation and effective working partnerships.
• Participate in the development, implementation and evaluation of an annual Program Business Plan designed to realise and complement the goals of Anglicare Victoria’s Strategic Plan.

What makes this such a great role for you:

• TOTAL REMUNERATION PACKAGE $165,168 (inclusive if super at 11.5%).
• Your office will be Box Hill with travel required to throughout the Inner and Outer East, and Goulburn area.
• Flexibility to work from home.
• There has never been a better time to work in Residential Services with high level therapeutic support.
• We take the Health and Wellbeing of our people seriously offering a Well Worth It! Program, EIP and EAP.
• Access to discounted health insurance as well!
• A diverse and inclusive workplace for you to feel safe, acknowledged and included.
• Our people are our biggest asset, we will support you to progress your career with a dedicated L&D team.
• A workplace with Rainbow Tick Accreditation and DCA Inclusive Employer recognition.

What our people say- “I've genuinely never thought about going to another organisation. The opportunities, the innovation, the commitment to change and working with vulnerable families, young people, communities. It sounds really cliche, but you come into this work to make a difference and you can do that here. We work really hard to make differences in those spaces.”

Ready to take the next step:

Could you please apply for the role before the closing date.

For a Detailed Position Description please take a look here: Client Services Program Manager CS SM ICB 052023 V1.1 (5).pdf

To apply for this position all you need to do is click 'Apply Now' wherever you are and attach a resume and a brief cover letter that describes your motivation to apply.

The advert is only meant to be an overview, for all the details on what makes this such a great opportunity or to ask questions contact Paul Ridley, Recruitment Specialist on 03 9412 6078 or email [email protected] using the subject line: Program Manager - Youth Residential Services enquiry via EthicalJobs to talk all things qualifications, experience and culture! 

Please Note: It is mandatory for the successful applicant to hold a current Working with Children Check and be prepared to undergo a National Criminal History Check prior to commencement.

Anglicare Victoria acknowledges Aboriginal people as the traditional custodians of the land on which we operate. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.

Diversity and inclusivity are important to Anglicare Victoria and we are committed to ensuring our workplace and services reflect this.  Everyone is welcome at Anglicare Victoria, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation and physical ability.