• Full time
• Melbourne based role with WFH flexibility
• Find your ‘calling’ instead of your ‘career’

About Us

Animals Australia has earned a global reputation as leaders in strategic campaigning and advocacy. Our award-winning national campaigns and unique investigative work have awakened millions to the systemic animal suffering that exists within factory farms and the live animal export industry. We’ve inspired countless individuals to drive change simply by living compassionately and acting kindly.

Our vision to create a kinder, more compassionate, and respectful world for all living beings is bold and ambitious. To achieve this vision, we need to inspire changed thinking about our relationship with animals on a global scale. Working in this space we encourage a learning mindset at all levels of the organisation, across all roles.

A GLIMPSE INTO WHAT WE OFFER:

• Initial salary of $64,000 - $68,000 plus super per annum
• An innovative workplace that is reimagining the employee experience
• An inclusive, genuine, supportive, animal-friendly environment
• Flexibility! We’ve made an ongoing commitment to individual flexibility with a combination of onsite and work from home days
• Wellbeing Program including a customised Employee Assistance Program, discounted private health insurance, Wellbeing Leave and unique ‘Heart-Based Leadership’ initiative
• A holistic approach and investment in your growth – personally and professionally

Read more about ‘Our Way’ of working on our Careers Website.

THE ROLE

Are you a people-person with a heart full of compassion and a go-getter attitude? Are you excited to bring your positive vibes and keep cool under pressure – even when the phones keep ringing? Then this, my friend, might just be the perfect fit!

In this lively position, you will be the friendly face (voice) of Animals Australia, responsible for connecting with our supporters and helping them, help animals. From answering heartfelt calls, and navigating emotional conversations, to juggling emails, social media and more – you’ll be a pro at handling whatever comes your way. Every day will be different, and yes, it will be busy, but that’s what makes it exciting, right?

What you’ll be doing:

• Building meaningful connections with our supporters via phone, email and social media.
• Juggling calls, emails, and socials while making quick decisions with a smile!
• Processing donations, merchandise purchases, and campaign enquiries like a champ.
• Managing supporter data with a ninja-level accuracy and attention to detail.
• Supporting a variety of office-based tasks, at least 1 day/week

Please refer to the attached position description for a full outline of the role.

ABOUT YOU

You are a positive, can-do person who thrives in fast-paced, busy environments. You are just as comfortable handling emotional conversations on the phone as you are moderating social media and responding to email. A born multi-tasker, you know how to prioritise, stay cool under pressure, and build strong relationships with ease.

Our ideal person is:

• Inspired by our vision for a kinder, more compassionate world and aligned with our values.
• Confident on the phone and in writing, with experience communicating with a variety of people
• Flexible and adaptable – happy to work both in the office and remotely
• Proactive, organised and efficient in a fluid and responsive environment.
• Comfortable dealing with the ups and downs of the social media world and the graphic content that comes with animal advocacy
• Openminded – a willingness to challenge your own thinking to get the best outcomes for animals

You’ll stand out further if you also have:

• Experience working in a similar environment for NFP, animal protection, advocacy etc

Excited by the opportunity but unsure if you have the capabilities we're looking for?We'd love to hear from you! Please reach out to the People & Culture Team via the details below.

How to Apply

If you share our vision of a world where kindness, compassion, and respect extend to all living beings, apply now.

Please attach the following documents to your application:

• Current resume
• Cover letter
• Please complete the application task – this will assist us in assessing your written communication skills

Applications sent via email will be redirected to the application link.

If you have any questions please contact the People & Culture Team via email to [email protected], using the subject line: Supporter Liaison enquiry via EthicalJobs.