FAMILY SAFETY SERVICES

The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern. As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

ARA is seeking to appoint a Bi-Case Worker to provide casework services and support to refugee and new arrival communities accessing appropriate and timely health care services. The Bi-Case Worker will also be responsible for following established casework and case management practices to enable clients to overcome health challenges.

The Bi-Case Worker must be able to speak Nepalese.

The Case Worker will be responsible for:

• Conduct a health literacy assessment and develop a case plan using the Steps to Better Health tool.

• Provision of direct individual and group health literacy services, including digital health literacy, to clients of Australian Refugee Association New Arrival Program (ARANAP).

• Assist ARANAP clients in achieving their physical health goals by providing language and cultural support.
• Assist in organising and conducting group information sessions and community Health Expo.
• Advocating for clients’ needs and requirements.
• Refer clients to appropriate settlement and specialised internal and external services when needed.

The successful candidate will have:

• A minimum of Certificate IV or Diploma in Community Services or other relevant qualifications and experience in a similar area.
• Knowledge and experience in physical health literacy and health service navigation
• Ability to build and maintain positive relationships with relevant agencies and external service providers.
• A general understanding of the challenges faced by people from CALD backgrounds.

• Case work experience with the ability to development of case plans and referral pathways.
• Good level of written and verbal communication skills.
• Valid Police Clearance and Working with Children Check (or be willing to obtain before commencement of employment).

The successful candidate will receive ongoing support from a diverse team and access to ongoing professional development opportunities and will form part of ARA’s Family Safety Team.

For more details about the responsibilities and personal criteria please refer to the attached Position Description.

This is a full time at Level 2 position of the SCHCDS Industry Award until June 2025.

Initial enquiries can be made by email to the Corporate Services Officer – Lal Thuam at [email protected] using the subject line: Bi-Cultural Case Worker enquiry via EthicalJobs.

Please note, only shortlisted candidates will be contacted.

ARA is committed to equal employment opportunity. Members of the CALD Community are strongly encouraged to apply.