The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern.

As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic, cultural and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

ARA is seeking a qualified and experienced practitioner who is able to provide practice supervision to a team of Family Safety and Settlement Service Case Managers.

The Practice Supervisor is a newly created role to provide professional practice oversight, mentoring, and support to the organisation's team of case workers and case management professionals. This position involves a range of responsibilities aimed at ensuring the provision of safe, and high-quality settlement, health, wellbeing and family safety services to refugees and recently arrived migrants. The main tasks for this role include:

• Providing professional practice supervision to case workers and case managers, including regular individual and group supervision sessions.
• Monitoring and evaluating the quality of individual case work services provided to clients, ensuring adherence to best practices and ethical guidelines, and overcoming barriers to effective case management.
• Developing and implementing case work policies and procedures to maintain high standards of care within the organization.
• Supporting staff in managing complex cases, including trauma-related issues and cultural considerations specific to refugee and migrant populations.
• Liaise with content experts to ensure that professional practice is being delivered reflects best practice.
• Work collaboratively with Team Leaders to assist in the development and implementation of performance improvement plans and engagement with managing unsatisfactory practice.
• Collaborating with other departments within the organisation to integrate FDV, health, and wellbeing services into a holistic support program for clients.
• Participating in staff training and professional development activities to enhance the professional practice skills and knowledge of the team.

The Practice Supervisor will play a crucial role in promoting a culture of continuous improvement within the organisation's case managed services, contributing to positive outcomes for refugees and recently arrived migrants.

Qualifications

• Undergraduate degree in Psychology, Counselling, or Social Work (or similar).
• Formal qualifications or training in Supervision would be an advantage.

Required skills

• Strong leadership, mentoring, and practice supervision skills.
• Exceptional communication and interpersonal abilities.
• Sound knowledge of person centred, strength based, culturally responsive and trauma informed practice.
• Proficiency in conflict resolution and problem-solving.
• Ability to manage multiple tasks and prioritise effectively.
• Excellent organisational and time management skills.

Required experience

• Prior experience in delivering supervision to FDV practitioners and/or supervising counsellors, case managers, social workers or similar human service or health workers.
• Minimum of 5 years' experience in the provision of social work, case management, settlement services, or similar roles that require professional practice supervision.
• Experience in conducting group training in professional practice is an advantage.

Special Conditions

• Must have evidence of Australian residency or right to work in Australia.
• Must have a current and valid Working With Children Check that shows you are able to work with children in South Australia.
• Must have or be willing to obtain a Child Safe Environment training certificate.
• Must be willing to participate in training and development opportunities as part of continued professional development.
• Must hold a current driver's licence.
• Must own a roadworthy vehicle that is registered and has minimum third party property insurance and be able to use this for work purposes.
• Must be willing to work in various locations within the metropolitan area.
• Must be willing to participate in occasional after hours work.

The successful candidate will receive ongoing support from a diverse team and access to ongoing professional development opportunities and will form part of ARA’s growing Client Services Team.

Initially this is a part time role (3 days per week) offered on a fixed term to June 2025, with the intent to grow the role as our business grows.

The role is classified as Level 5 under the SCHADS Industry Award. ARA is a Public Benevolent Institution and able to offer salary packaging benefits.

Applications can be lodged by clicking on the 'Apply Now' button below. Please provide a cover letter addressing the position description, along with your resume and the contact details of three referees.

All applications will be treated in strictest confidence. Please submit any enquiries to Lal Thuam [email protected] using the subject line: Practice Supervisor - Family Safety and Community Services enquiry via EthicalJobs.

ARA is committed to equal employment opportunity. Individuals from culturally and linguistically diverse backgrounds and communities are strongly encouraged to apply.

A position description is attached.