The Australian Refugee Association Inc (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern.

As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic, cultural and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

ARA is currently seeking an experienced Dari speaking Case Manager (Settlement Services) to provide support and guidance to refugees and recently arrived migrants as they navigate the complexities of resettlement. This position requires a compassionate and culturally sensitive individual who is dedicated to helping vulnerable people rebuild their lives in Australia.

The main responsibilities and tasks for this role include:

• Providing comprehensive case management services to clients, including needs assessment, goal setting, and implementation of support plans.
• Assisting clients with accessing essential services such as housing, healthcare, education, employment, and legal assistance.
• Advocating on behalf of clients to ensure their rights are protected and that they have access to the resources they need for successful integration.
• Building strong relationships with community organisations, government agencies, and other stakeholders to facilitate access to resources and support networks for clients.
• Delivering culturally appropriate support that takes into account the unique experiences and challenges faced by refugees and asylum seekers.
• Maintaining accurate case notes, records, and reports to track client progress and ensure compliance with program requirements.
• Participating in team meetings, training sessions, and professional development activities to enhance skills and knowledge related to refugee resettlement issues.

The ideal candidate for this role is empathetic, resourceful, and able to work effectively in a multicultural environment. The Case Manager should possess strong communication skills, problem-solving abilities, and a commitment to social justice. This position offers an opportunity to make a meaningful difference in the lives of individuals seeking refuge in Australia.

Required qualifications

Successful candidates will have a Diploma of Community Services, or equivalent. A degree in social work would be an advantage.

Required skills

• Strong communication and interpersonal skills to effectively interact with refugees and other stakeholders
• Ability to speak a relevant refugee language is preferred
• Excellent organisational and time management abilities
• Empathy, patience, and cultural sensitivity when working with individuals from diverse backgrounds
• Adaptability and problem-solving skills in dynamic and challenging situations
• Knowledge of community resources, social services, and government assistance programs
• Case management expertise, including assessment, planning, implementation, monitoring, and documentation
• Proficiency in using relevant software for data management and reporting
• Understanding of trauma-informed care practices

Required Experiences

• Prior experience working with refugees or vulnerable populations in a case management or support role
• Demonstrated success in advocating for clients' needs within the community or government systems
• Experience conducting needs assessments and developing individualised service plans

Special Conditions

• Must have evidence of Australian residency or right to work in Australia.
• Must have a current and valid Working With Children Check that shows you are able to work with children in South Australia.
• Must have or be willing to obtain a Child Safe Environment training certificate.
• Must be able to demonstrate good character through provision of a satisfactory Criminal History Check (Police Check).
• Must be willing to participate in training and development opportunities as part of continued professional development.
• Must hold a current driver's licence.
• Must own a roadworthy vehicle that is registered and has minimum third party property insurance and be able to use this for work purposes.
• Must be willing to work in various locations within the metropolitan area.
• Must be willing to participate in occasional after hours work.

How to Apply

Applications can be lodged by clicking on the "Apply Now" button below. Please provide a cover letter addressing the position description, along with your resume and the contact details of three referees.

All applications will be treated in strictest confidence. ARA may be interviewing strong candidates as their applications are received, rather than waiting until the closing date. Therefore, do not delay in submitting your application.

Should you have any queries about the role, please email [email protected], using the subject line: Settlement Services Case Manager - Dari Speaking enquiry via EthicalJobs. 

ARA is committed to equal employment opportunity. Individuals from culturally and linguistically diverse backgrounds and communities are strongly encouraged to apply.