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Access and Inclusion Officer


About HelpingMinds

HelpingMinds® is a highly-regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults and families affected by mental illness every year.

Our Values

We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion, and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role:

The Access and Inclusion Officer will be the local representative for the Perth North Metro area that is responsible for engaging and building relationships within the community, ensuring increased engagement with HelpingMinds, with a focus on HelpingMinds® Child, Youth and Family Services. The position will also provide quality intake services, meeting client needs efficiently and effectively, and facilitate this where needed for all HelpingMinds® programs.

The role will be based out of the Hillarys and Joondalup offices, with travel through the North Metro area.

For a comprehensive overview please refer to our Work with Us page: https://helpingminds.org.au/about-us/work-with-us/ 

About You:

This is an opportunity for a client focussed Access and Inclusion Officer with a genuine interest in working collaboratively to ensure effective team goals and client outcomes are met. We are looking for someone who has the ability to work autonomously with a demonstrated ability to consult, liaise and maintain close working relationships with other service providers.

Minimum qualifications:

  • National Police Clearance (no older than 6 months)
  • Current Drivers License
  • Working with Children Check
  • A Diploma or Degree tertiary level qualification in Psychology, Social Work or Counselling, or a related discipline that provides a sound understanding of knowledge of assessing and working with clients who may be at risk.
  • A current Covid-19 Vaccine

In line with HelpingMinds policy, WA Government Health Directions and Public Health Orders, the successful candidate will need to be fully vaccinated against COVID-19 and as such will need to provide evidence of their COVID-19 Vaccination status prior to commencement.

Minimum Experience:

  • High level written and verbal communication skills including a high level of computer literacy
  • Demonstrated experience dealing effectively with vulnerable clients
  • Proven ability to handle complex and difficult telephone conversations
  • Ability to work independently and/or with limited supervision
  • Demonstrated experience networking with other agencies and developing partnerships and maintaining close working partnerships with other service providers
  • Proven ability and success in problem solving
  • Demonstrated organisation and time management skills
  • Well-developed computer skills, including Microsoft office and data reporting programs
  • Ability to maintain confidentiality and exercise judgement and discretion

What you'll receive in return:

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds' values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Remuneration and additional benefits include:

  • $66,220 to $67,367 per annum pro rata (depending on experience)
  • Generous superannuation contributions starting at 11%, increasing to 12% once reaching one year of continuous service
  • Generous tax-free salary packaging benefits where you can package up to $15,900 per annum
  • Professional development and support around training opportunities
  • Great annual leave entitlements starting at 5 weeks per year (pro rata). Increasing to six weeks (pro rata) once reaching three years of continuous service
  • Two additional wellness days per year to support your own mental health. Increasing to three days at three years of contusions service (pro rata)
  • ICT Equipment Provided
  • Mileage Reimbursed
  • Access to EAP services

How to Apply

To apply for this position and take the next steps towards a rewarding career with HelpingMinds, please submit a resume and cover letter.

For more information, contact the Recruitment team on 08 9427 7100 or email recruitment@helpingminds.org.au, using the subject line: Access and Inclusion Officer enquiry via EthicalJobs.

Please note: given the high volume of candidate applications received, only shortlisted candidates will be contacted.

Trading as HelpingMinds Limited.

HelpingMinds Limited is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTIQIA+, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues

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