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Customer Service Officer - Flexible location

Aruma

Location: Flexible Aruma QLD Location

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

We have an exciting opportunity for a resilient and dedicated Customer Service Officer provide high standards of customer service to new and existing customers, primarily as the first point of contact for customer enquiries.

What success looks like:

  • Triage customer enquiries to the right person in the organisation with relevant information captured in the appropriate systems
  • Reduce to nil complaints from customers about inability to contact ARUMA or being misdirected to wrong services
  • Professionally and respectfully respond to customer enquiries within the agreed timeframe
  • Provide current and prospective customers with organisational and NDIS information on services offered, regional operations, other ARUMA products and business streams
  • Ensuring the best possible customer experience for new and existing customers.
  • Ensure feedback and complaints are referred to the relevant operational Manager in a timely fashion for follow up
  • Provide reports to state BDM as required utilising the CRM reporting functions

Skills and experience that make you stand out:

  • Personal alignment to the Aruma values; Bold - we speak up; Respectful - we respect each other; Authentic - we do what we say; Value Teamwork - we do things together; Excellent - we do things well.
  • Engaging personality, well developed presentation, written, verbal and listening skills, including an excellent telephone manner.
  • Commitment to the customer service ethic, always putting the needs of the customer first
  • Able to adapt communication style to specific needs of individuals and groups.
  • Self-motivated, accountable and customer focused.
  • Demonstrate confidence, empathy and sound business judgement in interactions and in the provision of advice.
  • Great organisational skills and good computer literacy and capability in using systems and technology.
  • An understanding of the importance of maintaining the confidentiality of the company, employees, customers and their families

If this opportunity sounds like a step forward to support your career aspirations and development, please apply with your resume and a brief covering letter outlining why you would like to be considered.

How to apply

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