• Flexible Working Arrangements - Work from home/Office
• Join a leading Disability Organisation - formerly House with no Steps
• Flexible Location NSW, ACT, VIC or QLD
• Permanent Full Time - 38 hours

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

We have a great opportunity for an enthusiastic, passionate, and dedicated SIL Billing Analyst. The Non-NDIS Billing Analyst's role is primarily to support the Billing Manager Shared Living in onboarding customers, maintaining data integrity, and issuing the organisation's billings for Customer Contributions, customers who are not funded by the National Disability Insurance Scheme (NDIA). The Non NDIS Analyst will also provide key support in billing and supporting customers who are Self and Plan Managed by the NDIA. Assistance is provided to all levels of Support Services to assist them in establishing well-written documentation to funding submission processes and the set-up customer contributions. The above ensures billing runs smoothly, maximising the amount of revenue each billing cycle.

What success looks like…

You First. Person-centred approaches and customer focus being evident in all areas of daily interactions and practice including, customer goals and outcomes, as well as being considered in all decision-making processes ensuring customers receive quality supports.

• BRAVE. Evident in own behaviours, modelling Aruma values and Code of Conduct in your leadership role and having every employee's actions, intentions, conduct, and interactions supporting Aruma's vision and purpose

• You will have supported the onboarding process of Plan Managed NDIS customers and non NDIS funded Supported Living customers.

• There will be effective and streamlined set up and management of customer contributions for all Aruma Supported Living Customers.

• You will be able to provide effective financial modelling and evaluations for Non-NDIS and Plan Managed customers, including but not limited to DSOA, TAC and NIISQ to support financial excellence.

• There will be effective and timely billing and prompt addressing of errors and issues, and ensuring revenue completeness.

• You will support accurate and responsive processes; end to end responsibility customer contributions, including onboarding customers, monitoring SIL Agreements, and cash collections.

• You will have an effective approach to analysing variances and related issue trends as a way of identifying process improvement opportunities

• You will have strong relationships with Shared Living managers and personnel to ensure that issues with customer contribution payments are identified and resolved in a timely manner.

• You will provide high quality reports to the Billing Manager of Shared Living and to others as required.

• All mandatory reporting will be of high quality and completed in a timely manner to ensure Aruma maintains a high standard of compliance with state and federal funding guidelines.

• You will have strong working relationship with key stakeholders as required and within Aruma.

Skills and experience that make you stand out…

• A commitment to the Code of Conduct of Aruma

• An understanding of human rights.

• Excellent interpersonal and active listening skills

• Excellent written and verbal communication skills

• Ability to adapt communication style to meet people's needs.

• Excellent conflict resolution and negotiation skills.

• High level of numeracy and literacy.

• Strong administrative skills; time management, coordination of tasks, efficient work practices.

• Excellent computer literacy and confidence and capability in using systems and technology - strong Excel skills will be well-

Nice to have

• Prior exposure to the following systems:
• SQL
• RITEQ
• CRM systems
• ERP systems

Be part of this dedicated, collaborative organisation and make a difference! We offer the benefits of flexibility, ongoing supervision and professional development opportunities, a competitive salary and the option of salary packaging.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

Aruma is a Child Safe Organisation and an EEO Employer.