About the Asylum Seeker Resource Centre

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

Our Values

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life.

Our organisational values are:

• Welcoming
• Authentic
• Courageous
• Collaborative

About The Role

The Commercial Coordinator plays a vital role in providing comprehensive support and management of contracts for ASRC Cleaning's commercial customer base, which accounts for 70% of the company’s annual revenue. This position focuses on retaining and expanding relationships with existing commercial clients, onboarding new customers, and supporting the acquisition of future contracts through inquiries, partnerships, and social procurement opportunities. Strong financial acumen and expertise in managing commercial contracts and income accrual are essential. The Commercial Coordinator will also collaborate with the Admin team to ensure staffing needs are met and work with key stakeholders to ensure training, onboarding, and quality control processes are effectively implemented. This is a permanent part-time role at 0.8 FTE. Required 9am to 5:30pm work hours, with shared on-call responsibilities early morning and evening.

About You

The successful candidate will bring to the position a strong knowledge of and experience providing accurate and timely processing of end-to-end coordination the overall ASRC Cleaning Business. You will play a key role in increasing the ASRC Cleaning enterprise’s social and financial return. In addition, the role will be responsible for undertaking the following duties:

• Demonstrated strong business development skills, identifying areas and opportunities to grow client base and revenue streams.
• Financial acumen, including contract quoting, debt control and payment management.
• Experience in contract negotiations and tender processes
• Demonstrated ability to work with individuals from diverse cultural and linguistic backgrounds
• Strong communication and cross-cultural communication skills.
• Experience in building, managing and working within effective teams, including in the provision of rostering, scheduling and team management.
• Building capacity of staff through effective training and development.
• Experience in stakeholder development and relationship management, including business to business and business to consumer engagement strategies.
• Strong aptitude for customer care and the retention of customer loyalty.

Lived experience of seeking asylum in Australia is highly desirable. Knowledge of policy and issues impacting on people seeking asylum in Australia as well as previous experience working within a not-for-profit environment, would also be advantageous.

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• Flexible Working Arrangements, including the ability to work remotely
• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions including:
  • Leave due to Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affirmation Leave
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Position Description

Please find the Position Description here to address the Role Requirements.

Application Process

Click "Apply Now". Only applications that include a CV and cover letter addressing the Role Requirements, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check, and provision of a valid Working with Children Check prior to commencement.