The Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, active and growing Union. We are committed to organising members to grow their Union and win campaigns that make a real difference for workers, contributing to a fairer society.

The role is a customer service focused role that involves emailing, calling, and texting members. We’re looking for a good communicator and someone who is comfortable with new technologies. The role will also include data entry and administrative support.

Key Responsibilities

• Regular in and outbound communication with members by phone and email.
• Provide members with information about the benefits of their Union membership.
• Update and record member details accurately.
• Identify and resolve issues for members.
• Provide accurate and relevant information and advice to members on industrial rights and entitlements.
• Understand the differences between individually driven issues and collectively driven issues.
• Identify disputes that have organising opportunities or the potential for collective action in the workplace.
• Process new membership forms.
• Respond to and resolve membership enquiries and issues.
• Administrative support and reception duties.

Selection criteria

• Demonstrated commitment to trade Union principles.
• High level verbal and written communication skills.
• Proven customer service experience.
• Ability to work as part of a team and independently.

• High level of knowledge and competency in Microsoft Office.
• Ability to accurately record information.
• Ability to prioritise workload and work autonomously.

Conditions

• Full time, 35 hours per week.
• Commencing salary $81,403 pa plus 12% superannuation.
• Redfern based – close to public transport.
• 17.5% annual leave loading.
• 12 RDOs per year.
• 5 weeks annual leave plus Christmas shutdown.
• 6 months paid parental leave.