The Australian Services Union (ASU) is one of the largest unions in Australia and represents workers in local government, energy, disability, community services, finance, call centres, airlines, legal and private sector administration. We are a progressive, dynamic, and growing union. Our members organise and campaign for social equity and economic justice in workplaces and communities, to improve the lives of workers and create a fairer society. If you are a conscientious team player with a background in administration, call centre and / or customer service experience then we want to hear from you! We’re looking for a Member Engagement Officer. The member engagement team is the first point of contact for union members, and team members share the duties listed below under a roster structure.

The successful applicant will be able to:

• communicate confidently and efficiently with union staff, members and stakeholders
• undertake persuasive / organising conversations
• conduct outbound member contact, primarily over the telephone
• respond to inbound member and non-member queries
• provide immediate industrial triage and basic advice to members and non-members
• ensure members feel supported while setting realistic expectations
• escalate matters to the Industrial team when needed
• conduct general office administrative duties including database management
• assist with union organising and campaigns

We’re looking for applicants who:

• support the union’s values and strategies
• enjoy working as part of a small team
• maintain accurate records in a timely manner
• communicate with colleagues, members and potential members in a professional, friendly manner
• remain composed when helping members who may be in a distressed or agitated state
• handle objections, grievances and sensitive information with maturity and discretion
• have strong computer skills

This is a permanent part time role, 2-3 days per week, based in Unley.

The salary range is $35.05 - $44.16 per hour depending on skills and experience. The ASU pays 11.5% superannuation, with additional employee and employer contributions available. Regular RDOs and 3 additional grace days over the Christmas – New Year period are provided.We encourage applications from people of Aboriginal and Torres Strait Islander backgrounds, people from diverse cultural and linguistic backgrounds, and LGBTIQ+ people. We encourage applications from disabled applicants, please contact us about the accessibility of the workplace.

A position description can be obtained by emailing Declan at [email protected] using the subject line: Member Engagement Officer enquiry via EthicalJobs.