About us

The Australian Charities and Not-for profits Commission strives to be world leaders in charity regulation. We believe in good governance, honest respectful regulations, and transparent administration.

We are proud to have a diverse workforce that understands our vision and we work hard to attract and retain talented staff, who have knowledge of the charity and Not-for-profit sector as well as regulatory expertise. We promote and invest in a people-centred culture that models our values and understands our vision and purpose. Be part of the team that contribute to shaping charity regulation in Australia.

About the role

As an Advice Services Officer, excellent customer service is central to everything you do. As the first point of contact for phone and written enquiries, you will support charities to meet their obligations and help the public to better understand the charitable sector. 

You will operate in a fast-paced, partially scheduled environment within a supportive, flexible and friendly team. 

Your duties

• Interpret and explain complex information such as rules or legislation
• Improve the data integrity of the ACNC Charity Register
• Assist charities to meet their obligations through education and guidance
• Participate in training and development activities
• Respond to a variety of enquiries about charity law and ACNC policies

Skills and experience

• Understands the issues facing the charity or not-for-profit sector
• Experience in providing personalised customer service
• Sound interpretation, analytical, communication and problem-solving skills
• Collaborate and manage competing priorities

Benefits

• Attractive superannuation contributions of 15.4%
• Flexibility to provide work/life balance
• Award-winning and highly professional organisation
• Contemporary workspaces and technology

You must be an Australian citizen to work with the ACNC.  

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply. 

Does this sound like you?