Who is the Australian Dental Council?

At the Australian Dental Council (ADC), we deliver the accreditation functions for dental professions, ensuring dental practitioners across Australia meet the high standards required to practise safely and effectively. This includes the accreditation of dental practitioner programs and the assessment of the professionalism knowledge, judgement, and clinical skills of overseas-trained dental practitioners.

We pride ourselves on achieving best practice standards in accreditation and assessment while maintaining a culture of support and inclusion.

Why work for us?

At the ADC, our people are our top priority, and we firmly believe that they perform their best work when they are happy and supported. Joining our team comes with a range of benefits, including:

• An attractive salary and generous leave entitlements:
  • Wellbeing leave
  • 12 weeks Paid Parental Leave
  • Birthday leave
  • Loyalty leave
  • Christmas leave (In addition to your 4 weeks of annual leave!)
• Flexible Public Holiday Leave
• Monthly catered staff events.
• A fun and committed social club.
• Modern and attractive offices close to public transport in Melbourne CBD.
• An organisation with a strong focus on diversity and inclusion.

Join the team at the Australian Dental Council (ADC) and play a key role in supporting overseas qualified dental practitioners on their pathway to registration with the Dental Board of Australia. Reporting to the Manager, Candidate Experience, this position offers a dynamic split between administrative duties and candidate support. This is a 12 month fixed term parental leave cover position.

As the first point of contact for candidate enquiries, you'll provide exceptional customer service, ensuring candidates are well-informed throughout their journey. Your attention to detail and ability to manage multiple tasks will help maintain high-quality services across the ADC’s assessments process.

Key responsibilities include:

• Providing accurate information and updates to candidates
• Managing candidate and examiner amenities and reception
• Supporting the smooth operation of administrative activities within the organisation

This role is perfect for someone with strong customer service skills, a focus on detail, and the ability to handle a fast-paced environment.

Desired Skills and Experience

• Excellent customer service and reception skills
• Ability to build and maintain friendly, professional and courteous relationships with all stakeholders
• Excellent written and oral communication skills with proven ability to liaise with a wide range of individuals including those from non-English speaking background
• Excellent organisational skills, including demonstrated attention to detail, and the ability to prioritise and meet deadlines
• Proven ability to relate to and work collaboratively with staff at all levels
• Proven ability to ensure compliance with protocols and rigorous maintenance of records
• Proven data entry experience with a high degree of speed and accuracy
• Ability to draft correspondence by email and use standard Microsoft Word templates from a client management database system
• Highly developed interpersonal, verbal and written communication skills
• A highly motivated self-starter with a ‘can do’ attitude and proven ability to take initiative
• High level computer skills, including Microsoft Office suite and Adobe PDF

Suitable applicants will be contacted prior to the position closing date.

To apply for this exciting opportunity, please select 'Apply Now'. Applications must include a copy of your resume and a detailed cover letter outlining your motivations for this position.

For direct enquiries and a copy of the position description, please contact [email protected] using the subject line: Administration Officer / Candidate Support Officer enquiry via EthicalJobs.

Employment of successful applicants will be subject to a National Criminal History Check.

We are committed to a diverse workforce and an inclusive culture. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, people from culturally diverse backgrounds, people who identify as LGBTQIA+ and people with disability.