Join us and make a difference!

Are you looking for the next stage in your career? Need flexible work hours for family or study? Animal Welfare League Queensland (AWLQ) is currently looking for a Full Time or Part Time Assistant Manager to join our Willawong Rehoming Centre! If you’re passionate about directly impacting animal welfare and helping people, we’d love to talk to you.

How you’ll impact our mission

At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.

About the role

The Assistant Manager's role is to assist the Rehoming Manager and supervise the day-to-day operations of the Centre. This is a hands-on role with the animals. You will work with our dedicated team and volunteers to ensure the welfare of animals in care including dogs, cats, livestock, and small pets is to the highest standard. Including progressing animals through the Centre efficiently and effectively to maximise animal welfare and rehoming.

The Willa Rehoming Centre is an exciting phase with extensive renovations occurring through the administration, customer and animal housing facilities.

Key Responsibilities

• Motivate and provide clear direction to the team and volunteers relating to day to day operational activities.
• Work closely with the Rehoming Managers to ensure the smooth running of the centre with seamless animal movement and communication of person and animal cases
• Provide clear, accurate and prompt responses to queries with council, other departments, and the public
• Assist with the training and management of the team
• Coordinate and chair toolbox meetings and team meetings, including safety and maintenance
• Providing a high standard of animal care including cleaning of animal housing, administering routine veterinary medications and treatments
• Complete behaviour assessments for dogs and cats, provide positive based enrichment and behaviour management programs for animals
• Impounding and reuniting lost animals with owners
• Assisting customers with pet meet and greets and adoptions
• Complete administrative duties

What are the minimum requirements for this position?

• Certificate III or IIII in Animal studies or relevant qualification
• Current drivers licence
• Local Council knowledge
• Experience with animal care in a professional environment with confidence in dog and cat handling skills
• Exceptional customer service experience
• Supervisor or Management Experience to motivate and achieve high productivity

To be successful in this role, you will have:

• Highly developed communication and interpersonal skills
• Demonstrated affinity with animals,
• Demonstrated ability to supervise and motivate others to achieve high productivity and standards of work
• Relevant customer service training
• Intermediate level computer skills with experience in data management software and Microsoft Office
• High level of accuracy and attention to detail
• Available to work weekends and Public holidays

Who are we?

Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.

Why should you join us?

At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.

Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

Equity

Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued